Servicenow Business Analyst

A client is looking for a Business Analyst to support ad hoc requests surrounding ServiceNow enhancements and adjustments based on needs from the business. This person will be meeting with stakeholders to understand what pain points or gaps they are seeing with the software, and write technical requirements for the development teams so that they can add or adjust modules in ServiceNow. Once the development is complete, this Business Analyst will be responsible for overseeing the UAT testing with the business, as well as operational readiness testing when ready for production. This person will be handling requirements specifically surrounding modules in ServiceNow such as Change, Incident, Knowledge, Problem, Field Service Management, and Hardware Asset Management, so they should ideally be well-versed in understanding how they work from past experiences. This person should also have strong verbal and written communication skills in order to work in tandem with business stakeholders and build relationships, along with writing clear concise requirements. This person needs to be comfortable with the rate of $50-60/hr dependant on experience level.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Experience working for Higher Education7+ years of experience in Business Analysis in the IT field3+ years of experience working with ServiceNow modulesStrong recent experience gathering requirements from business stakeholdersStrong recent experience translating business requirements into technical requirements and working with technical development teamsExperience overseeing UAT testing and User Readiness testingStrong communication skills