Wendy's
IT Tech
Wendy's, Colorado Springs, Colorado, United States, 80509
Starting pay rate: $17 - $20 per hour
This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 182+ locations in nine states and reports to the Director of IT.
Roles and Responsibilities:
•Support users and restaurant locations (our customers) via the phone, remotely
accessing user/restaurant workstations with LogMeIn, and onsite visits
•Repair and upgrade computers and laptops as needed. Build and deploy new
systems when required
•Install software applications to specifications
•On-call rotation: providing remote and onsite support after normal business hours as
needed
•Run and terminate network runs as needed
•Support our digital surveillance environment (cameras, DVRs, etc.)
•Assist the Director of IT with various projects
Core Experience:
•Windows 10, 7, Chrome OS support experience, reinstall OS on laptops/desktops
•Point of Sale Experience
•PC hardware repair experience
•MS Office Suite Products
•Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience.
Demonstrate (explain) IPV4 networks and what the different configuration components
mean.
•Desktop/server remote control software experience
•CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting
•Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom
outages
•General knowledge of Battery Backups (UPS), KVM devices, USB switching devices,
and Multi-Function printers (scanning/printing)
•Help Desk Ticketing System
Preferred Experience:
•A+ certification
•Point of Sale device/system experience
•Headset/Speed of Service equipment
Non-Technical Skills:
•Team player
•Ongoing willingness to learn and assist with documentation
•Self-motivated
•Comfortable with air travel
•Ability to drive a car, their own car, and has a good driving record
•Outstanding customer service skills
•General knowledge of tools/power tools, ladders
•Ability to lift 50 lbs
•Comfortable accessing building roofs
This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 182+ locations in nine states and reports to the Director of IT.
Roles and Responsibilities:
•Support users and restaurant locations (our customers) via the phone, remotely
accessing user/restaurant workstations with LogMeIn, and onsite visits
•Repair and upgrade computers and laptops as needed. Build and deploy new
systems when required
•Install software applications to specifications
•On-call rotation: providing remote and onsite support after normal business hours as
needed
•Run and terminate network runs as needed
•Support our digital surveillance environment (cameras, DVRs, etc.)
•Assist the Director of IT with various projects
Core Experience:
•Windows 10, 7, Chrome OS support experience, reinstall OS on laptops/desktops
•Point of Sale Experience
•PC hardware repair experience
•MS Office Suite Products
•Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience.
Demonstrate (explain) IPV4 networks and what the different configuration components
mean.
•Desktop/server remote control software experience
•CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting
•Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom
outages
•General knowledge of Battery Backups (UPS), KVM devices, USB switching devices,
and Multi-Function printers (scanning/printing)
•Help Desk Ticketing System
Preferred Experience:
•A+ certification
•Point of Sale device/system experience
•Headset/Speed of Service equipment
Non-Technical Skills:
•Team player
•Ongoing willingness to learn and assist with documentation
•Self-motivated
•Comfortable with air travel
•Ability to drive a car, their own car, and has a good driving record
•Outstanding customer service skills
•General knowledge of tools/power tools, ladders
•Ability to lift 50 lbs
•Comfortable accessing building roofs