Loves Travel Stops & Country Store
Sr Business Systems Analyst - Truck Care Technology
Loves Travel Stops & Country Store, Oklahoma City, Oklahoma, United States, 73116
Req ID:
443757Benefits:
* Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career DevelopmentBASIC PURPOSE : Perform business analysis activities and support for the Loves Family of Companies in support of Total Truck Care solutions. Position will support the IT solutions for Total Truck Care, including requirements elicitation, tracking, clarification and communication, specification writing and validation of solutions. Additional duties include testing solutions and providing support for a 24/7 business.MAJOR RESPONSIBILITIES:Demonstrated experience in a customer facing support role.Resolves product issues by clarifying the customers complaint, determining the cause of the problem, selecting and documenting the best solution to solve the problem, expediting and following up to ensure resolution.Analyze and document as-is and to-be processes, data and systems utilizing appropriate diagramming and documentation methodologiesIdentify, write and publish Support Knowledge ArticlesElicit, communicate and manage requirementsWorking knowledge of business areas supported to help identify system solutions that encompass people, processes and technologyPerform gap analysis and feasibility assessment of solutions in order to make recommendationsUnderstand integration points between internal and external systemsUnderstand and ensure that quality standards are met relevant to documentation and solution delivery complete solution specifications and integration mapping documentsWork with technical resources to deliver solutions, troubleshoot issues and identify opportunities for improvement, including error handling and monitoringCreation and execution of test plans and scripts in support of solution deliveryIdentify issues or potential issues and perform root cause analysis of issues to recommend resolutionsWorks with team leadership to contribute to departmental goals and service level agreementsClearly communicate work status to business leads, manager, and other stakeholdersWork on project delivery and support once solutions are in production requires on-call workCollaborates with other IT and business resources to understand issues, plan work and deliver solutionsServe as liaison between relevant Truck Care operations and IT groups to facilitate identification and resolution of issuesOther duties assigned as neededEDUCATION AND EXPERIENCE:Education:
Bachelors Degree preferred
Experience:
Minimum 5 years experience as Business AnalystPrefer 3 years experience as Senior Business Analyst in a retail setting
POSITION GENERAL INFORMATIONMust be eligible to work in the US without sponsorshipTravel up to 25%On-call support requiredSKILLS AND PHYSICAL DEMANDS:Skills:
Excellent verbal and written communication skillsCreative thinking and ability to quickly solve complex problemsFacilitation and communication skills, including ability to communicate with business leaders and external partnersAbility to be flexible in an ambiguous environmentAbility to work within resource and time constraintsDisplays mastery of job responsibilities and works autonomously on numerous assignments of critical natureExcellent verbal and written communication skillsKnowledge of Microsoft Suite of tools including Office, Visio, Excel, ProjectExperience in Agile methodology as a Business Analyst, Product Owner or Scrum MasterExperience with Azure Devops (ADO) is a plus.Experience with SAP preferred is a plusExperience with Salesforce and ServiceNow preferredKnowledge of ITIL best practices, ITIL Foundation certification preferred
Typical Physical Demands:
Requires prolonged sitting, some bending and stoopingOccasional lifting up to 25 poundsManual dexterity sufficient to operate a computer keyboard and calculatorRequires average range of hearing and vision
Job Function(s):
Information TechnologyLoves Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, weve provided customers with highway hospitality and Clean Places, Friendly Faces. Were passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Loves Family of Companies includes:Gemini Motor Transport, one of the industrys safest trucking fleetsSpeedco, the light mechanical and trucking service specialistsMusket, a rapidly growing, Houston-based commodities supplier and traderTrillium, a Houston-based alternative fuels expert
443757Benefits:
* Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career DevelopmentBASIC PURPOSE : Perform business analysis activities and support for the Loves Family of Companies in support of Total Truck Care solutions. Position will support the IT solutions for Total Truck Care, including requirements elicitation, tracking, clarification and communication, specification writing and validation of solutions. Additional duties include testing solutions and providing support for a 24/7 business.MAJOR RESPONSIBILITIES:Demonstrated experience in a customer facing support role.Resolves product issues by clarifying the customers complaint, determining the cause of the problem, selecting and documenting the best solution to solve the problem, expediting and following up to ensure resolution.Analyze and document as-is and to-be processes, data and systems utilizing appropriate diagramming and documentation methodologiesIdentify, write and publish Support Knowledge ArticlesElicit, communicate and manage requirementsWorking knowledge of business areas supported to help identify system solutions that encompass people, processes and technologyPerform gap analysis and feasibility assessment of solutions in order to make recommendationsUnderstand integration points between internal and external systemsUnderstand and ensure that quality standards are met relevant to documentation and solution delivery complete solution specifications and integration mapping documentsWork with technical resources to deliver solutions, troubleshoot issues and identify opportunities for improvement, including error handling and monitoringCreation and execution of test plans and scripts in support of solution deliveryIdentify issues or potential issues and perform root cause analysis of issues to recommend resolutionsWorks with team leadership to contribute to departmental goals and service level agreementsClearly communicate work status to business leads, manager, and other stakeholdersWork on project delivery and support once solutions are in production requires on-call workCollaborates with other IT and business resources to understand issues, plan work and deliver solutionsServe as liaison between relevant Truck Care operations and IT groups to facilitate identification and resolution of issuesOther duties assigned as neededEDUCATION AND EXPERIENCE:Education:
Bachelors Degree preferred
Experience:
Minimum 5 years experience as Business AnalystPrefer 3 years experience as Senior Business Analyst in a retail setting
POSITION GENERAL INFORMATIONMust be eligible to work in the US without sponsorshipTravel up to 25%On-call support requiredSKILLS AND PHYSICAL DEMANDS:Skills:
Excellent verbal and written communication skillsCreative thinking and ability to quickly solve complex problemsFacilitation and communication skills, including ability to communicate with business leaders and external partnersAbility to be flexible in an ambiguous environmentAbility to work within resource and time constraintsDisplays mastery of job responsibilities and works autonomously on numerous assignments of critical natureExcellent verbal and written communication skillsKnowledge of Microsoft Suite of tools including Office, Visio, Excel, ProjectExperience in Agile methodology as a Business Analyst, Product Owner or Scrum MasterExperience with Azure Devops (ADO) is a plus.Experience with SAP preferred is a plusExperience with Salesforce and ServiceNow preferredKnowledge of ITIL best practices, ITIL Foundation certification preferred
Typical Physical Demands:
Requires prolonged sitting, some bending and stoopingOccasional lifting up to 25 poundsManual dexterity sufficient to operate a computer keyboard and calculatorRequires average range of hearing and vision
Job Function(s):
Information TechnologyLoves Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, weve provided customers with highway hospitality and Clean Places, Friendly Faces. Were passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Loves Family of Companies includes:Gemini Motor Transport, one of the industrys safest trucking fleetsSpeedco, the light mechanical and trucking service specialistsMusket, a rapidly growing, Houston-based commodities supplier and traderTrillium, a Houston-based alternative fuels expert