IT Support Specialist I

We are currently hiring an IT Site Services Specialist I to join our team In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer experience throughout our end user customer base Please note: This is a fully office based role. Key Accountabilities : Provide standard incident resolution via IT Service Desk processes Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives Manage basic projects related to service desk processes or technology solutions Develop and maintain documentation for end user community and other IT Departments Additional projects or tasks as assigned by management Responsibility of remote sites to help support and maintain their IT support needs Drive and promote improvement to the customer experience within Data & Technology Skills: Excellent interpersonal, verbal, and written communication skills Excellent problem-solving skills Client focused approach to work; excellent customer service skills with a "Customer Experience" mindset with their end user support A flexible attitude with respect to work assignments and new learning Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail Willingness to work in a matrix environment and to value the importance of teamwork Willingness to travel to other locations to provide support as instructed by management Knowledge and Experience : 1-2 years experience in systems support and operations, including LAN administration, PC and user support Prior experience within a support focused role, ideally with customer experience as a focus Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications) Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols Education: University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience