PAREXEL
IT Support Specialist
PAREXEL, King Of Prussia, Pennsylvania, United States, 19406
We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer experience throughout our end user customer base!Please note: This is a fully office based role.Key Accountabilities :Provide standard incident resolution via IT Service Desk processes
Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives
Manage basic projects related to service desk processes or technology solutions
Develop and maintain documentation for end user community and other IT Departments
Additional projects or tasks as assigned by management
Responsibility of remote sites to help support and maintain their IT support needs
Drive and promote improvement to the customer experience within Data & Technology
Skills:Excellent interpersonal, verbal, and written communication skills
Excellent problem-solving skills
Client focused approach to work; excellent customer service skills with a ‘Customer Experience‘ mindset with their end user support
A flexible attitude with respect to work assignments and new learning
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
Willingness to work in a matrix environment and to value the importance of teamwork
Willingness to travel to other locations to provide support as instructed by management
Knowledge and Experience :1-2 years + experience in systems support and operations, including LAN administration, PC and user support
Prior experience within a support focused role, ideally with customer experience as a focus
Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)
Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols
Education:University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience
Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives
Manage basic projects related to service desk processes or technology solutions
Develop and maintain documentation for end user community and other IT Departments
Additional projects or tasks as assigned by management
Responsibility of remote sites to help support and maintain their IT support needs
Drive and promote improvement to the customer experience within Data & Technology
Skills:Excellent interpersonal, verbal, and written communication skills
Excellent problem-solving skills
Client focused approach to work; excellent customer service skills with a ‘Customer Experience‘ mindset with their end user support
A flexible attitude with respect to work assignments and new learning
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
Willingness to work in a matrix environment and to value the importance of teamwork
Willingness to travel to other locations to provide support as instructed by management
Knowledge and Experience :1-2 years + experience in systems support and operations, including LAN administration, PC and user support
Prior experience within a support focused role, ideally with customer experience as a focus
Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)
Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols
Education:University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience