LAFCU
Technology Specialist
LAFCU, Lansing, Michigan, United States, 48900
To provide technical guidance to the Credit Union in the areas of project and data management, help desk technical support, and department communications.Essential Functions & Responsibilities
Helpdesk ticket coordinator for internal and external requests on technical issues, problems, projects, and tickets. Resolve these tickets and coordinate LAFCU resources as warranted.Work fluently and effectively with non-technical users throughout the organization. Relationship skills to manage vendor partners. Communicate and work cohesively with project teams, balancing deadlines, and communicating status updates.Department project management/coordination in partnership with management.Department audit, examination, compliance, and regulation liaison/coordinator. Creates, monitors, and updates department documentation to ensure accuracy.Manage, track, acquire credit union physical assets.Research impactful and innovative technology focusing on expanding infrastructure, services, automation and efficiency. Present findings to management.Commitment to continue education through certifications, conferences and/or training.Performs other related duties as assigned.
Knowledge and Skills
Experience
One month to twelve months of similar or related experience.
Education
A bachelor's degree, orAchievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
Helpdesk ticket coordinator for internal and external requests on technical issues, problems, projects, and tickets. Resolve these tickets and coordinate LAFCU resources as warranted.Work fluently and effectively with non-technical users throughout the organization. Relationship skills to manage vendor partners. Communicate and work cohesively with project teams, balancing deadlines, and communicating status updates.Department project management/coordination in partnership with management.Department audit, examination, compliance, and regulation liaison/coordinator. Creates, monitors, and updates department documentation to ensure accuracy.Manage, track, acquire credit union physical assets.Research impactful and innovative technology focusing on expanding infrastructure, services, automation and efficiency. Present findings to management.Commitment to continue education through certifications, conferences and/or training.Performs other related duties as assigned.
Knowledge and Skills
Experience
One month to twelve months of similar or related experience.
Education
A bachelor's degree, orAchievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).