Randstad
Technical support
Randstad, Milwaukee, Wisconsin, United States, 53244
Randstad is hiring a highly motivated and customer-focused individual to join a warehouse team in Milwaukee, WI as a Technical Support. In this role, you will be responsible for responding to incoming calls from Field Service Technicians, Customers, End-Users, Architects, Dealers and Installers for technical support and troubleshooting of all product lines in accordance with company procedures and policies and codes, regulations and best practices.
salary: $65,000 - $72,000 per yearshift: Firstwork hours: 8:30 AM - 5 PMeducation: High School
Responsibilities
Receives a high volume of incoming telephone calls, emails and faxes from dealers.Generates quotations, enters orders and provides frontline support to customers by managing requests from initial inquiry to completion to ensure complete customer satisfaction.Researches and identifies the parts needed by locating drawings, manuals, part numbers, consulting with Technical Support Advisors or Engineering as neededResolve product or service problems by clarifying the customer issue, determining the cause of the problem, explaining the best resolution to solve the problem, expediting the correction and following through to ensure resolution.Build sustainable relationships of trust through open and interactive communication with customers and internal colleagues by working collaboratively with Service Manager, team members and across departments to resolve issues and deliver an exceptional customer experience.Maintain a working knowledge of procedures, processes, products and pricing strategies to ensure adherence to these policies and procedure
The essential functions of this role include:working in a smoke free environment
Skills
communication skillsmulti tasking skillCustomer supportTechnical SupportCustomer ServiceERP systemsProblem SolvingMicrosoft Office
Qualifications
Years of experience: 3 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
salary: $65,000 - $72,000 per yearshift: Firstwork hours: 8:30 AM - 5 PMeducation: High School
Responsibilities
Receives a high volume of incoming telephone calls, emails and faxes from dealers.Generates quotations, enters orders and provides frontline support to customers by managing requests from initial inquiry to completion to ensure complete customer satisfaction.Researches and identifies the parts needed by locating drawings, manuals, part numbers, consulting with Technical Support Advisors or Engineering as neededResolve product or service problems by clarifying the customer issue, determining the cause of the problem, explaining the best resolution to solve the problem, expediting the correction and following through to ensure resolution.Build sustainable relationships of trust through open and interactive communication with customers and internal colleagues by working collaboratively with Service Manager, team members and across departments to resolve issues and deliver an exceptional customer experience.Maintain a working knowledge of procedures, processes, products and pricing strategies to ensure adherence to these policies and procedure
The essential functions of this role include:working in a smoke free environment
Skills
communication skillsmulti tasking skillCustomer supportTechnical SupportCustomer ServiceERP systemsProblem SolvingMicrosoft Office
Qualifications
Years of experience: 3 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.