IT Support Analyst

Headquartered in Ann Arbor, Michigan, Cayman Chemical Company supplies scientists worldwide with the resources necessary for advancing human and animal health. We offer a vast product catalog that is constantly growing to meet the needs of our clients. Additionally, we provide service programs that include comprehensive solutions to drive clients' projects to completion.Our mission is to make research possible. That starts by employing a talented and highly qualified group of experts that develop the tools to support research scientists. Currently, we are looking to add an IT Support Analyst to the team:Responsibilities and Duties:Responsible for helpdesk support, resolving tickets for on-site and remote users.Oversee all end-user support for desktop computers, printers, phone system, software, and hardware with some server maintenance/administration.Configure and maintain various lab instrument control suites and instrument hardware.Perform software installation and maintenance process scripting via Windows Batch Scripts, PowerShell, etc.Responsible for audio/visual equipment setup, operation, and maintenance at all local Cayman buildings, as well as any offsite presentations, as needed.Perform basic network maintenance activities including installing network drops, cable labeling, switch port activation, decommissioning/disposal of hardware, etc.Develop and maintain records of software licensing, backup procedures, IT assets, users in active directory, exchange, and phone system, and documented standards, procedures, protocols, and configurations of desktop systems.Requirements:Education: High school diploma; bachelor's degree in computer information systems or related field preferredExperience: 2-3 years of related experienceComputer Skills:Microsoft desktop and server technology, Office 365Protocols: HTTP/HTTPS, FTP, SSH, VPN, TCP/IP, UDP, DNS, DHCP, VLAN, 802.11a/b/gBasic programming and scripting skills with an emphasis on Windows PowerShellSystem backups and imaging techniquesKnowledge of networking, routing solutions, and phone system technologiesAvailability to work on-site in Ann Arbor during normal business hours and provide occasional off-hours support by participating in on-call rotation.Demonstrate Cayman's Core Values - Integrity, Collaboration, Teamwork, Learning, and Excellence What we Provide:Competitive compensationMedical, dental and vision insuranceGenerous paid time-off (4 weeks) for vacations, sick and/or personal reasonsOver 10 paid holidays per year, including the week of 12/24 through 1/1401(k) planTuition Reimbursement and Student Debt Payment ProgramLife and disability insurance plansFlexible spending accounts for medical and dependent care (FSA)Fun employee events all year longFlexible work schedulesEmployee assistance programCasual dressOnsite Gym Facility