eClercx
Application Support Developer
eClercx, Dallas, Texas, United States, 75215
Job Description
Application Support Developer
Location: Dallas, Texas, United States
Type: Full-time
Department: Technology
Summary
eClerx is looking for a skilled Java and Python developer who is proficient in relational database platforms in a UNIX environment. The candidate should have all the necessary skills of a developer such as technical specification writing, version control, unit testing and agile methodologies.
Your primary function will be to investigate and drive support resolution with senior external clients, internal stake holders and other engineering teams. You will serve as point of escalation for support issues from the help desk. The candidate must also have demonstrable experience working with, supporting and programming investment Portfolio Analytics tools. This includes a good understanding of concepts such as: attribution, risk, benchmarking and portfolio performance analysis and reporting.
ResponsibilitiesSupport role diagnosing and fixing coding issues within defined SLAsExtract diagnosis information from UNIX logs - must be comfortable with UNIX navigation and shell scriptingExecute on support issues while also building out the function and automating resolution of repeat issuesWork closely with the engineering team to drive resolution of client issuesInfluence and suggest improvements on the roadmap to enhance client experience, focusing on portfolio analyticsCreate documentation, runbooks and code snippets to share with clients and internal engineering teamsEligibility Requirements
Overall minimum 8 years' technology experienceWorking knowledge of portfolio analytics and reporting (minimum 3 years)5+ years of hands-on experience with Python and Java coding4+ years working in a UNIX environment3+ years in a support roleStrong analytical, problem solving, and troubleshooting abilitiesStrong oral and written communication skills with the ability to effectively communicate with both technical and non-technical audiences at all levels within technical and business organizationsMust be comfortable coding in Java, Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug toolingMust have a basic knowledge of UI and API integration
In the US, the target base salary for this role is $100K-$130K. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors.
About eClerx
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Application Support Developer
Location: Dallas, Texas, United States
Type: Full-time
Department: Technology
Summary
eClerx is looking for a skilled Java and Python developer who is proficient in relational database platforms in a UNIX environment. The candidate should have all the necessary skills of a developer such as technical specification writing, version control, unit testing and agile methodologies.
Your primary function will be to investigate and drive support resolution with senior external clients, internal stake holders and other engineering teams. You will serve as point of escalation for support issues from the help desk. The candidate must also have demonstrable experience working with, supporting and programming investment Portfolio Analytics tools. This includes a good understanding of concepts such as: attribution, risk, benchmarking and portfolio performance analysis and reporting.
ResponsibilitiesSupport role diagnosing and fixing coding issues within defined SLAsExtract diagnosis information from UNIX logs - must be comfortable with UNIX navigation and shell scriptingExecute on support issues while also building out the function and automating resolution of repeat issuesWork closely with the engineering team to drive resolution of client issuesInfluence and suggest improvements on the roadmap to enhance client experience, focusing on portfolio analyticsCreate documentation, runbooks and code snippets to share with clients and internal engineering teamsEligibility Requirements
Overall minimum 8 years' technology experienceWorking knowledge of portfolio analytics and reporting (minimum 3 years)5+ years of hands-on experience with Python and Java coding4+ years working in a UNIX environment3+ years in a support roleStrong analytical, problem solving, and troubleshooting abilitiesStrong oral and written communication skills with the ability to effectively communicate with both technical and non-technical audiences at all levels within technical and business organizationsMust be comfortable coding in Java, Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug toolingMust have a basic knowledge of UI and API integration
In the US, the target base salary for this role is $100K-$130K. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors.
About eClerx
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here