Crescens
Help Desk Analyst
Crescens, Harrisburg, Pennsylvania, us, 17124
Job title: Help Desk AnalystLocation: Harrisburg, PADuration: 3+ Months
**This requisition has an hour-long in-person interview at The Server Farm****Client would prefer candidates local to the Harrisburg, PA Area.****Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.****This position is 100% onsite. There is free off-street parking on-site around the building. This team teleworks on every Friday**
Job Description:Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two possibly three successful candidates could be in each training class due to the team's training limitation.
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication is key component to making the department successful.
The client seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
The Help Desk Analyst performs the skills listed below-Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.Investigates and resolves computer software and hardware problems of users.nswers questions, applying knowledge of computer software, hardware, systems, and procedures.Talks with technical and non-technical co-workers to research problem and find solution.sks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.Follow quality standards and displays strong customer service skills.ble to work in a team environment.Complete assigned tasks.Excellent communication skills; both written and spoken.Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active DirectoryDiagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.Required Skills:
Experience with call tracking and ticketing softwarettentive to details and ability to be resourceful (using supplied documentation)bility to support users with limited knowledge of computers, software, hardware, and systemsbove average communication skills and telephone manner.Excellent organizational skillsBasic User & Security Group Active Directory administrationStrong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)You will be a self-motivated achiever who gains satisfaction from providing excellent customer service1+ years previous IT Service Desk and/or Call Center experience required.Skills:
1+ years' previous IT Service Desk and/or Call Center experience requiredExperience with call tracking and ticketing softwarettentive to details and ability to be resourceful (using supplied documentation)bility to support users with limited knowledge of computers, software, hardware and systemsbove average communication skills and telephone manner.Basic User & Security Group Active Directory administrationStrong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)Excellent organizational skillsYou will be a self-motivated achiever who gains satisfaction from providing excellent customer service
**This requisition has an hour-long in-person interview at The Server Farm****Client would prefer candidates local to the Harrisburg, PA Area.****Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.****This position is 100% onsite. There is free off-street parking on-site around the building. This team teleworks on every Friday**
Job Description:Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two possibly three successful candidates could be in each training class due to the team's training limitation.
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication is key component to making the department successful.
The client seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
The Help Desk Analyst performs the skills listed below-Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.Investigates and resolves computer software and hardware problems of users.nswers questions, applying knowledge of computer software, hardware, systems, and procedures.Talks with technical and non-technical co-workers to research problem and find solution.sks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.Follow quality standards and displays strong customer service skills.ble to work in a team environment.Complete assigned tasks.Excellent communication skills; both written and spoken.Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active DirectoryDiagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.Required Skills:
Experience with call tracking and ticketing softwarettentive to details and ability to be resourceful (using supplied documentation)bility to support users with limited knowledge of computers, software, hardware, and systemsbove average communication skills and telephone manner.Excellent organizational skillsBasic User & Security Group Active Directory administrationStrong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)You will be a self-motivated achiever who gains satisfaction from providing excellent customer service1+ years previous IT Service Desk and/or Call Center experience required.Skills:
1+ years' previous IT Service Desk and/or Call Center experience requiredExperience with call tracking and ticketing softwarettentive to details and ability to be resourceful (using supplied documentation)bility to support users with limited knowledge of computers, software, hardware and systemsbove average communication skills and telephone manner.Basic User & Security Group Active Directory administrationStrong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)Excellent organizational skillsYou will be a self-motivated achiever who gains satisfaction from providing excellent customer service