Computer Support Technician

Within the Department of Computer Science:Serve as system administrator for all computer servers, networks, and computer labsManages the software packages/servers and computer maintenance/software deployment to support the classes, research and faculty officesSpecifies and purchases new computer equipment to replace old outdated systems.Determines the disposition of computer equipment after they have been replacedDevelops and maintains expertise in a variety of specialized software packages, operating systems, and network server applications.Responds to complex and specialized product requests from users by analyzing user needs, evaluating alternatives, and recommending courses of action.Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor.Configures and installs microcomputer hardware and software for users.Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems.Research new technology and methodology and evaluates new products to determine their usefulness to users in the Computer Science department.Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs.Trains other employees in system operation and maintains system instructional manuals and supplies.Experience in all modern operation systems expectedProficiency in Linux server administration and open-source solutions requiredManages and maintains departmental websites and serves as a liaison between the Computer Science Department and the College/University IT administrationTrack inventory (lab computers, instructor stations, faculty computers, projectors, VR headsets, etc)Performs other duties as assigned.Will report to the Chair of the Computer Science DepartmentWithin the College of Engineering and Computer Science:

Manages and maintains College websites and serves as a liaison between College and the University's IT administrationServer/software support of ongoing research and classes within the college, provide support to other areas of the college from time to time, and collaborate with IT staff in engineeringOther job duties as assigned