Radians, Inc.
Technical Support Specialist II
Radians, Inc., Memphis, Tennessee, us, 37544
Overview:
The Technical Support Specialist II plays a crucial role in our IT department, delivering tier-two technical support to end users and shaping the infrastructure strategy. This position drives technology adoption by researching emerging tools, planning updates, and ensuring a seamless experience for all business areas. A customer-centric approach and a commitment to high-level service are essential.
Key Responsibilities:
Maximize system performance by evaluating technical applications and recommending improvements.Test software compatibility with existing infrastructure and ensure smooth integration.Conduct security configurations and manage access permissions for groups or individuals.Assess and recommend technical purchasing options based on gathered data.Collaborate with vendors to evaluate software and ensure compatibility with existing systems.Perform network, software, and security performance tuning.Document updates to hardware, software, and processes.Stay current on industry advancements by attending workshops and reviewing publications.Oversee the setup and maintenance of RF equipment and manage assets across multiple locations.Provide installation, modification, and repair of hardware and software systems.Offer training for new software through various channels (in-person, manuals, videos).Collaborate with users to assess hardware/software needs and assist with orders.Serve as tier-two support, managing escalated tickets and ensuring timely resolution.Requirements
Qualifications and Skills:
Proven problem-solving and troubleshooting expertise.Strong infrastructure design, configuration management, and network monitoring skills.Expertise with Microsoft SharePoint administration, site creation, and permission management.Experience with Microsoft Azure, including user administration, resource management, and security controls.Ability to clearly communicate technical information to non-technical staff.Familiarity with software maintenance, testing, and process improvement strategies.Experience in vendor management and purchasing.In-depth knowledge of networking principles, operating systems, and security protocols.Strong customer service focus and ability to prioritize in a fast-paced environment.Collaborative mindset with a hands-on approach to solving technical challenges.Education and Experience Requirements:
Associate's degree or higher in computer science, information systems, or a related field.Minimum 3 years of experience in IT infrastructure support, Level 2 technical support, or related role.Experience working with Microsoft SharePoint, Azure environments and Power Automate (preferred).Work Hours:
Regular business hours: 8:00 AM - 5:00 PM, with on-call rotation every 8 weeks.Physical Requirements:
Ability to lift and carry equipment up to 50 pounds.Must be able to walk moderate distances within and between buildings as required.Ability to stand, walk, and perform repetitive motions for extended periods when necessary.Occasionally required to kneel, crouch, and climb stairs as part of hardware installation or maintenance tasks.
The Technical Support Specialist II plays a crucial role in our IT department, delivering tier-two technical support to end users and shaping the infrastructure strategy. This position drives technology adoption by researching emerging tools, planning updates, and ensuring a seamless experience for all business areas. A customer-centric approach and a commitment to high-level service are essential.
Key Responsibilities:
Maximize system performance by evaluating technical applications and recommending improvements.Test software compatibility with existing infrastructure and ensure smooth integration.Conduct security configurations and manage access permissions for groups or individuals.Assess and recommend technical purchasing options based on gathered data.Collaborate with vendors to evaluate software and ensure compatibility with existing systems.Perform network, software, and security performance tuning.Document updates to hardware, software, and processes.Stay current on industry advancements by attending workshops and reviewing publications.Oversee the setup and maintenance of RF equipment and manage assets across multiple locations.Provide installation, modification, and repair of hardware and software systems.Offer training for new software through various channels (in-person, manuals, videos).Collaborate with users to assess hardware/software needs and assist with orders.Serve as tier-two support, managing escalated tickets and ensuring timely resolution.Requirements
Qualifications and Skills:
Proven problem-solving and troubleshooting expertise.Strong infrastructure design, configuration management, and network monitoring skills.Expertise with Microsoft SharePoint administration, site creation, and permission management.Experience with Microsoft Azure, including user administration, resource management, and security controls.Ability to clearly communicate technical information to non-technical staff.Familiarity with software maintenance, testing, and process improvement strategies.Experience in vendor management and purchasing.In-depth knowledge of networking principles, operating systems, and security protocols.Strong customer service focus and ability to prioritize in a fast-paced environment.Collaborative mindset with a hands-on approach to solving technical challenges.Education and Experience Requirements:
Associate's degree or higher in computer science, information systems, or a related field.Minimum 3 years of experience in IT infrastructure support, Level 2 technical support, or related role.Experience working with Microsoft SharePoint, Azure environments and Power Automate (preferred).Work Hours:
Regular business hours: 8:00 AM - 5:00 PM, with on-call rotation every 8 weeks.Physical Requirements:
Ability to lift and carry equipment up to 50 pounds.Must be able to walk moderate distances within and between buildings as required.Ability to stand, walk, and perform repetitive motions for extended periods when necessary.Occasionally required to kneel, crouch, and climb stairs as part of hardware installation or maintenance tasks.