End User Technical Support Analyst

The employees will be working with Office of Technology Services (OTS), State of Louisiana. The primary work locations (100% onsite) will be:State Capitol Building - 900 North Third Street, Baton Rouge, LA 70802Governor's Mansion - 1001 Capitol Access Road, Baton Rouge, LA 70802

Technical Support Analyst (2 Resources)The scope of the proposed services will include the following:

Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.ssist with Microsoft M365 Sharepoint and OneDrive content managementssist with Microsoft M365 Office applications supportExpertise and/or relevant experience in the following areas are mandatory:

Experience installing new computer hardware, software and peripheralsExperience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices4+ years in onsite end user hardware and software technical supportBasic experience installing and troubleshooting local area network and wireless network hardware components and cablingExperience supporting and managing VoIP phonesExperience administering or supporting Microsoft Sharepoint, OneDrive and Office products