HR Professional Consulting
End User Technical Support Analyst
HR Professional Consulting, Baton Rouge, Louisiana, us, 70873
HR Professionals is currently seeking candidates to fill various positions for End User Technical Support Analyst candidates that are interested in working in Baton Rouge, Louisiana or Remote opportunities. These positions will require the experiences outlined below.
JOB SUMMARY
•Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.•Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.•Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.•Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.•Assist with Microsoft M365 Sharepoint and OneDrive content management•Assist with Microsoft M365 Office applications support Expertise and/or relevant experience in the following areas are mandatory:•Experience installing new computer hardware, software and peripherals •Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices Expertise and/or relevant experience in the following areas are desirable but not mandatory:•4+ years in onsite end user hardware and software technical support•Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling•Experience supporting and managing VoIP phones•Experience administering or supporting Microsoft Sharepoint, OneDrive and Office productsYou will follow best practices like threat recognition, pattern analysis, and surveillance detection to set up high-quality and highly efficient processes to ensure internal security. Also, you will work directly with all Line of Business App Teams, Subject matter experts, Production Management Teams, Product Owners, Senior Technology Management, and Risk and Control functions on:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Windows OS knowledge requiredExpert level knowledge of the iOS platform is requiredExcellent balance of interpersonal skills and technical competenceEager to learn new technologies and conceptsSolid problem-solving skills with an acute attention to detailSelf-motivated and sense of urgency to bring issues to closureAbility and sense of urgency to provide outstanding customer serviceMust be a team playerOccasional travel for office moves, training, and seminars
JOB SUMMARY
•Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.•Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.•Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.•Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.•Assist with Microsoft M365 Sharepoint and OneDrive content management•Assist with Microsoft M365 Office applications support Expertise and/or relevant experience in the following areas are mandatory:•Experience installing new computer hardware, software and peripherals •Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices Expertise and/or relevant experience in the following areas are desirable but not mandatory:•4+ years in onsite end user hardware and software technical support•Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling•Experience supporting and managing VoIP phones•Experience administering or supporting Microsoft Sharepoint, OneDrive and Office productsYou will follow best practices like threat recognition, pattern analysis, and surveillance detection to set up high-quality and highly efficient processes to ensure internal security. Also, you will work directly with all Line of Business App Teams, Subject matter experts, Production Management Teams, Product Owners, Senior Technology Management, and Risk and Control functions on:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Windows OS knowledge requiredExpert level knowledge of the iOS platform is requiredExcellent balance of interpersonal skills and technical competenceEager to learn new technologies and conceptsSolid problem-solving skills with an acute attention to detailSelf-motivated and sense of urgency to bring issues to closureAbility and sense of urgency to provide outstanding customer serviceMust be a team playerOccasional travel for office moves, training, and seminars