Alpine Physician Partners
Technical Support Analyst
Alpine Physician Partners, Denver, Colorado, United States, 80285
Are you looking to work for a company that has been recognized for over a decade as a Top Place to Work? Apply today to become a part of a company that continues to commit to putting our employees first.
Job Description:
The Technical Support Analyst is responsible for providing end-user support, user account management, deploying and maintaining workstations and software, and writing/maintaining documentation. This position will analyze and resolve end-user hardware and software problems in a timely and accurate fashion, and provide end user training where required.
This position is a full-time Hybrid role with a minimum of two days in-office. Our business hours are Monday - Friday, 8am-5pm, with periodic 6am-3pm weekday shifts, and rotating weekend shifts and after-hours on-call.
Travel: Up to 20% typically local
Essential Functions:
Performs initial technical support ticket triage, classifies and routes tickets appropriately, and resolves tickets in a timely manner to ensure meeting SLA requirements.Deploys and maintains end user workstations, software, peripherals, and other related IT equipment, both on-site and remotely. Analyzes and resolves end user support requests in a timely and accurate manner.Onboards/offboards user accounts in multiple Microsoft 365 Entra tenants, on-premise Active Directory, Exchange Online, and Teams Phone System.Configures and deploys new computers to users, assists users with initial login process, ensures necessary software and web application access is configured and accessible.Analyzes and resolves end-user hardware, operating system, and software issues in a timely manner.Troubleshoots hardware and printer connectivity issues and installs or updates software and drivers.Participates in on-call rotation for after-hours support coverage.Maintains confidentiality and ensures compliance with HIPAA regulations.Local and out-of-state travel periodically required.Other duties as assigned.Knowledge, Skills and Abilities:
A list of special qualifications and personal attributes that are required.
Demonstrable skills and troubleshooting experience with Microsoft 365 user and computer management, including but not limited to Entra, Exchange Online, Teams, Teams Phone System, SharePoint Online, OneDrive, and Intune.Triage, prioritize, and resolve end-user support tickets in a timely and accurate manner to meet company service level agreements.Troubleshooting and configuring access to remote electronic health or medical record (EHR/EMR) systems.Working within a compliance-centric environment like HIPAA, PCI, or similar security and privacy compliance program.Excellent verbal and written communication skills with the ability to communicate appropriately with both technical and non-technical users.Great customer service skillsTeamwork skillsIndependent problem-solving skillsSelf-motivated and self-managedProficient in Microsoft Office SuiteQualifications:
Four-year college diploma or university degree in computer science or computer engineering, or three years equivalent work experience. MCTS, MCITP, MCDST, MOS, or CompTIA A+ certifications a plus.Three to five years' experience with Windows desktop management and support, including supporting MS Office application installation, customization, troubleshooting, and usage.Three to five years' experience with MS M365/O365 tenants, configuration of Active Directory user accounts and Exchange mailboxes in a hybrid configuration, and configuring and supporting Teams, Teams Phone System, SharePoint Online, and OneDrive for end users.One to three years' experience with Windows desktop deployment technologies, including SCCM and MS Intune.Experience with fundamental network concepts (wireless networks, Ethernet networks, subnets, routing, etc.)Experience troubleshooting remote network access technologies including MS VPN services, Palo Alto GlobalProtect VPN client, and Citrix remote access services.Home office that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures.
Salary Range:
$25.17- $33.56
Job Description:
The Technical Support Analyst is responsible for providing end-user support, user account management, deploying and maintaining workstations and software, and writing/maintaining documentation. This position will analyze and resolve end-user hardware and software problems in a timely and accurate fashion, and provide end user training where required.
This position is a full-time Hybrid role with a minimum of two days in-office. Our business hours are Monday - Friday, 8am-5pm, with periodic 6am-3pm weekday shifts, and rotating weekend shifts and after-hours on-call.
Travel: Up to 20% typically local
Essential Functions:
Performs initial technical support ticket triage, classifies and routes tickets appropriately, and resolves tickets in a timely manner to ensure meeting SLA requirements.Deploys and maintains end user workstations, software, peripherals, and other related IT equipment, both on-site and remotely. Analyzes and resolves end user support requests in a timely and accurate manner.Onboards/offboards user accounts in multiple Microsoft 365 Entra tenants, on-premise Active Directory, Exchange Online, and Teams Phone System.Configures and deploys new computers to users, assists users with initial login process, ensures necessary software and web application access is configured and accessible.Analyzes and resolves end-user hardware, operating system, and software issues in a timely manner.Troubleshoots hardware and printer connectivity issues and installs or updates software and drivers.Participates in on-call rotation for after-hours support coverage.Maintains confidentiality and ensures compliance with HIPAA regulations.Local and out-of-state travel periodically required.Other duties as assigned.Knowledge, Skills and Abilities:
A list of special qualifications and personal attributes that are required.
Demonstrable skills and troubleshooting experience with Microsoft 365 user and computer management, including but not limited to Entra, Exchange Online, Teams, Teams Phone System, SharePoint Online, OneDrive, and Intune.Triage, prioritize, and resolve end-user support tickets in a timely and accurate manner to meet company service level agreements.Troubleshooting and configuring access to remote electronic health or medical record (EHR/EMR) systems.Working within a compliance-centric environment like HIPAA, PCI, or similar security and privacy compliance program.Excellent verbal and written communication skills with the ability to communicate appropriately with both technical and non-technical users.Great customer service skillsTeamwork skillsIndependent problem-solving skillsSelf-motivated and self-managedProficient in Microsoft Office SuiteQualifications:
Four-year college diploma or university degree in computer science or computer engineering, or three years equivalent work experience. MCTS, MCITP, MCDST, MOS, or CompTIA A+ certifications a plus.Three to five years' experience with Windows desktop management and support, including supporting MS Office application installation, customization, troubleshooting, and usage.Three to five years' experience with MS M365/O365 tenants, configuration of Active Directory user accounts and Exchange mailboxes in a hybrid configuration, and configuring and supporting Teams, Teams Phone System, SharePoint Online, and OneDrive for end users.One to three years' experience with Windows desktop deployment technologies, including SCCM and MS Intune.Experience with fundamental network concepts (wireless networks, Ethernet networks, subnets, routing, etc.)Experience troubleshooting remote network access technologies including MS VPN services, Palo Alto GlobalProtect VPN client, and Citrix remote access services.Home office that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures.
Salary Range:
$25.17- $33.56