Boyle Software, Inc.
L2 Helpdesk Analyst (Desktop Support)
Boyle Software, Inc., Mc Lean, Virginia, us, 22107
Title: L2 Helpdesk Analyst (Desktop Support)Location: McLean, Virginia - HybridHere’s What You’ll Do:Provide exceptional customer service at the walkup service
desk to resolve incidents immediately and expedite fulfillment of
requests.Provide remote support over the phone using remote desktop
tools.Assist
employees with installation, configuration, and troubleshooting of
computer hardware – laptops, desktops, peripherals, printers, mobile
devices.Ability
to triage tickets and troubleshoot independently.Install
and support desktop software for corporate laptops.Assist with the onboarding and offboarding process.
Provision/deprovision user accounts and application access. Create and
maintain laptop images.Document and resolve all tickets in a timely manner, adhering
to established SLAs.Interact with vendor support to resolve technical problems
with hardware and/or software.Create and maintain internal IT knowledge base articles to
document procedures.Create end user documentation (“How To”, “FAQ”).Requirements:Experience with Azure Active Directory, Exchange, SharePoint,
Teams, and basic network troubleshooting.Experience in Endpoint services (Intune for iOS).Excellent customer service, attention to detail,
communication and documentation skills.Must be a team player and willing to work “outside the box”
to get things done as needed.Experience working in an IT Service Desk environment.Experience configuring and troubleshooting Windows & Mac
laptop.Experience troubleshooting Microsoft Office applications and
administering Office 365 accounts.Microsoft Teams, Apple MacBook.Be highly motivated, able to work with minimal supervision,
and adapt to changes as needed.
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desk to resolve incidents immediately and expedite fulfillment of
requests.Provide remote support over the phone using remote desktop
tools.Assist
employees with installation, configuration, and troubleshooting of
computer hardware – laptops, desktops, peripherals, printers, mobile
devices.Ability
to triage tickets and troubleshoot independently.Install
and support desktop software for corporate laptops.Assist with the onboarding and offboarding process.
Provision/deprovision user accounts and application access. Create and
maintain laptop images.Document and resolve all tickets in a timely manner, adhering
to established SLAs.Interact with vendor support to resolve technical problems
with hardware and/or software.Create and maintain internal IT knowledge base articles to
document procedures.Create end user documentation (“How To”, “FAQ”).Requirements:Experience with Azure Active Directory, Exchange, SharePoint,
Teams, and basic network troubleshooting.Experience in Endpoint services (Intune for iOS).Excellent customer service, attention to detail,
communication and documentation skills.Must be a team player and willing to work “outside the box”
to get things done as needed.Experience working in an IT Service Desk environment.Experience configuring and troubleshooting Windows & Mac
laptop.Experience troubleshooting Microsoft Office applications and
administering Office 365 accounts.Microsoft Teams, Apple MacBook.Be highly motivated, able to work with minimal supervision,
and adapt to changes as needed.
#J-18808-Ljbffr