Technical Support Specialist

AllSTEM Connections is looking for Technical Support Specialist in Bishop, TX. This is a 12-month contract with possible extension.Qualifications:Familiarity with all components of Office 365In-Tune, ServiceNow Platforms Experience/ExposurePlusses:A+ Certification or equivalent highly preferredExperience supporting a manufacturing plantFamiliarity with ITIL and HDI Incident Management Best PracticesFamiliarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general securityUnderstanding of Network Standards, Protocols, and Security PoliciesBitLocker Encryption experienceResponsibilities:Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer serviceProvisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and proceduresEscalates incidents to the appropriate IT operations resources in accordance with established procedureMonitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level AgreementsCreates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processesIdentifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and proceduresTracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures