Hispanic Technology Executive Council
EUC- Desktop Support Lead
Hispanic Technology Executive Council, Nashville, Tennessee, United States, 37247
Accenture Flex
offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.As an
Accenture Flex
employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources.
Accenture Flex
employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.Key Responsibilities:Manage a Team of engineers to deliver following services: Experienced Technology and people lead to deliver following services: Provide support with basic imaging on large rollouts, troubleshooting of hardware problems.Support on escalation and resolution (if applicable) of software problems.Ensure that installations, relocations, and upgrades of software and hardware components PC configuration for new and existing employees and/or equipment in accordance with standards for the specified groups Basic cellular wireless support (email configuration) Repair or replace failed or defective parts.The replacement of components includes parts supplied by projects supported by Technology Services.The components include, but is not limited to the following: Receive and respond to work requests for scheduled activities within a pre-determined timeframe, installation / removal / replacement of desktops, laptops, printers, scanners and basic network hardware, Report maintenance actions and comments in the work request Hardware Inventory Management: Maintain an accurate inventory of desktops, laptops, printers, scanners, and network hardware, including tracking serial numbers, locations, and warranty information.Remote Desktop Support: Offer remote desktop support services to troubleshoot and resolve technical issues for employees working remotely or in satellite offices, ensuring seamless access to IT resources and systemsDevelop and maintain positive customer relations and professional service support of systems, software and hardware supportedRespond to NOC after hours for network outages and possibly restart switches as a quick fix attempt and escalate unresolved issuesDesktop Support with 6+ years of experienceGood communication and organizational skillsStrong customer orientationMicrosoft Deployment Toolkit (MDT) knowledgeDell, HP and Lenovo certifications to repair desktops and laptops Microsoft Office Knowledge (MS OUTLOOK configuration)Windows wireless configuration knowledgeBasic Network Wiring and Infrastructure knowledge knowledge of Router & switches L1 support, network topology and L1 support Ex: Switches/Router Restart, Cabling & Wiring knowledgeBasic Qualifications:8+ years experience in Desktop Support8+ years experience with Microsoft Deployment Toolkit MDT knowledgeDell, HP and Lenovo certifications to repair desktops and laptops8+ years experience with Microsoft Office Knowledge MS OUTLOOK configuration & Windows wireless configuration knowledgeHS Diploma / GEDPreferred Qualifications:Tech Certification, Bachelors and AssociateBasic Network Wiring and Infrastructure knowledgeCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here.Role LocationCalifornia $85.57- $95.57/hourColorado $85.57- $95.57/hourDistrict of Columbia $85.57- $95.57/hourMaryland $85.57- $95.57/hourNew York $85.57- $95.57/hourWashington $85.57- $95.57/hourRequesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of theAccenture Equal Opportunity and Affirmative Action Policy StatementAccenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accentures Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.As an
Accenture Flex
employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources.
Accenture Flex
employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.Key Responsibilities:Manage a Team of engineers to deliver following services: Experienced Technology and people lead to deliver following services: Provide support with basic imaging on large rollouts, troubleshooting of hardware problems.Support on escalation and resolution (if applicable) of software problems.Ensure that installations, relocations, and upgrades of software and hardware components PC configuration for new and existing employees and/or equipment in accordance with standards for the specified groups Basic cellular wireless support (email configuration) Repair or replace failed or defective parts.The replacement of components includes parts supplied by projects supported by Technology Services.The components include, but is not limited to the following: Receive and respond to work requests for scheduled activities within a pre-determined timeframe, installation / removal / replacement of desktops, laptops, printers, scanners and basic network hardware, Report maintenance actions and comments in the work request Hardware Inventory Management: Maintain an accurate inventory of desktops, laptops, printers, scanners, and network hardware, including tracking serial numbers, locations, and warranty information.Remote Desktop Support: Offer remote desktop support services to troubleshoot and resolve technical issues for employees working remotely or in satellite offices, ensuring seamless access to IT resources and systemsDevelop and maintain positive customer relations and professional service support of systems, software and hardware supportedRespond to NOC after hours for network outages and possibly restart switches as a quick fix attempt and escalate unresolved issuesDesktop Support with 6+ years of experienceGood communication and organizational skillsStrong customer orientationMicrosoft Deployment Toolkit (MDT) knowledgeDell, HP and Lenovo certifications to repair desktops and laptops Microsoft Office Knowledge (MS OUTLOOK configuration)Windows wireless configuration knowledgeBasic Network Wiring and Infrastructure knowledge knowledge of Router & switches L1 support, network topology and L1 support Ex: Switches/Router Restart, Cabling & Wiring knowledgeBasic Qualifications:8+ years experience in Desktop Support8+ years experience with Microsoft Deployment Toolkit MDT knowledgeDell, HP and Lenovo certifications to repair desktops and laptops8+ years experience with Microsoft Office Knowledge MS OUTLOOK configuration & Windows wireless configuration knowledgeHS Diploma / GEDPreferred Qualifications:Tech Certification, Bachelors and AssociateBasic Network Wiring and Infrastructure knowledgeCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here.Role LocationCalifornia $85.57- $95.57/hourColorado $85.57- $95.57/hourDistrict of Columbia $85.57- $95.57/hourMaryland $85.57- $95.57/hourNew York $85.57- $95.57/hourWashington $85.57- $95.57/hourRequesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of theAccenture Equal Opportunity and Affirmative Action Policy StatementAccenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accentures Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.