Mavensoft Technologies
Desktop Support Technician- ServiceNow
Mavensoft Technologies, Atlanta, Georgia, United States, 30383
If you are passionate about providing excellent desktop support and enhancing IT service delivery, we encourage you to apply!
Role: Desktop Support Technician- ServiceNowDuration: 6 Months (Contract) W2Location: Atlanta, GA (Onsite)
Key Skills:
ServiceNow, technical support, hardware troubleshooting, software installation, operating system configuration, customer service, problem-solving, account management, communication, time management.
Job Description:We are looking for a Desktop Support Technician to provide technical support and resolution for end-users. This role will involve diagnosing and resolving hardware and software issues, ensuring that users receive prompt and effective support.
Key Responsibilities:Provide tiered service desk support for end-users via phone, email, chat, and ServiceNow.Diagnose and resolve complex hardware and software issues for desktops, laptops, printers, and other peripherals.Install, configure, and upgrade operating systems and software applications.Setup user accounts and permissions after imaging processes.Collaborate with the Desktop Support Manager to improve service delivery and efficiency.Utilize ServiceNow to track service requests and incidents effectively.
Skills and Qualifications:
Associate's degree in Information Technology or a related field, or equivalent experience.2+ years of experience in desktop support or technical support roles.Familiarity with ServiceNow or similar ticketing systems.Strong troubleshooting skills in hardware and software.
Success Factors:
Excellent communication and interpersonal skills for effective user support.Ability to work independently and as part of a team.A proactive approach to problem-solving and service improvement.
Email your resume to usjobs@mavensoft.comTo learn more about Mavensoft visit us online at http://www.mavensoft.com/
Role: Desktop Support Technician- ServiceNowDuration: 6 Months (Contract) W2Location: Atlanta, GA (Onsite)
Key Skills:
ServiceNow, technical support, hardware troubleshooting, software installation, operating system configuration, customer service, problem-solving, account management, communication, time management.
Job Description:We are looking for a Desktop Support Technician to provide technical support and resolution for end-users. This role will involve diagnosing and resolving hardware and software issues, ensuring that users receive prompt and effective support.
Key Responsibilities:Provide tiered service desk support for end-users via phone, email, chat, and ServiceNow.Diagnose and resolve complex hardware and software issues for desktops, laptops, printers, and other peripherals.Install, configure, and upgrade operating systems and software applications.Setup user accounts and permissions after imaging processes.Collaborate with the Desktop Support Manager to improve service delivery and efficiency.Utilize ServiceNow to track service requests and incidents effectively.
Skills and Qualifications:
Associate's degree in Information Technology or a related field, or equivalent experience.2+ years of experience in desktop support or technical support roles.Familiarity with ServiceNow or similar ticketing systems.Strong troubleshooting skills in hardware and software.
Success Factors:
Excellent communication and interpersonal skills for effective user support.Ability to work independently and as part of a team.A proactive approach to problem-solving and service improvement.
Email your resume to usjobs@mavensoft.comTo learn more about Mavensoft visit us online at http://www.mavensoft.com/