Futran Tech Solutions Pvt. Ltd.
Junior Tech Support Specialist
Futran Tech Solutions Pvt. Ltd., San Antonio, Texas, United States, 78208
Role: Junior Tech Support SpecialistLocation: San Antonio, TX (Must be onsite 5 days per week)
We are now seeking entry level candidates only. Candidates with more than a few years of IT experience will be declined. New Grads are OK, The ideal profile will be 6 months of experience.
ResponsibilitiesAccept Inbound Calls: Receive and handle inbound calls from employees reporting technical issues.Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution.On-Call Support: Participate in an on-call support rotation basis, typically for 2 - 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage.
Skills, Must have1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10.1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones.6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.Effective communication skills to interact with colleagues and end-users.Efficient call handling abilities to ensure prompt and accurate issue resolution.
Nice to haveExperience with Microsoft Office.
We are now seeking entry level candidates only. Candidates with more than a few years of IT experience will be declined. New Grads are OK, The ideal profile will be 6 months of experience.
ResponsibilitiesAccept Inbound Calls: Receive and handle inbound calls from employees reporting technical issues.Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution.On-Call Support: Participate in an on-call support rotation basis, typically for 2 - 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage.
Skills, Must have1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10.1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones.6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.Effective communication skills to interact with colleagues and end-users.Efficient call handling abilities to ensure prompt and accurate issue resolution.
Nice to haveExperience with Microsoft Office.