Futran Tech Solutions Pvt. Ltd.
Jr. Technical Support Specialist
Futran Tech Solutions Pvt. Ltd., San Antonio, Texas, United States, 78208
Role: Tech Support SpecialistLocation: San Antonio, TX
JD:
Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? 6a-10p, Mon-Fri, 8a-6p, Sat/HolidaysPlease provide a summary of the project/initiative that this candidate will be working on? candidate will be assisting the WellMed Helpdesk to support WellMed employee reported technical issuesWhat are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)?Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? 1+ years PC support experience, 6+ months call center supportWhat skills/attributes are required (please be detailed as to number of years of experience for each skill)?1+ years of experience supporting PC operating systems including Windows 7 and Windows 101+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and sendWhat skills/attributes are preferred (what will set a candidate apart)? effective communication, efficient call handling
JD:
Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? 6a-10p, Mon-Fri, 8a-6p, Sat/HolidaysPlease provide a summary of the project/initiative that this candidate will be working on? candidate will be assisting the WellMed Helpdesk to support WellMed employee reported technical issuesWhat are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)?Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? 1+ years PC support experience, 6+ months call center supportWhat skills/attributes are required (please be detailed as to number of years of experience for each skill)?1+ years of experience supporting PC operating systems including Windows 7 and Windows 101+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and sendWhat skills/attributes are preferred (what will set a candidate apart)? effective communication, efficient call handling