Omni Inclusive
L2 Helpdesk/Service Desk Support Engineer
Omni Inclusive, San Antonio, Texas, United States, 78208
Job DescriptionIT helpdesk (Service desk support, ITIL certification)Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)1+ years PC support experience, 6+ months call center support1+ years of experience supporting PC operating systems including Windows 7 and Windows 101+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and sendeffective communication, efficient call handling
share the below skill matrix with the submission.
Required
Years of experience
Comfortable to do (Yes/No)
Helpdesk experience Call center experience (To receive heavy call volume) Multitasking (Candidate is comfortable to work on computer parallelly when he will be on call ) Comfortable to work on Weekend Comfortable to work on Extra hours Comfortable to work in rotational shift
share the below skill matrix with the submission.
Required
Years of experience
Comfortable to do (Yes/No)
Helpdesk experience Call center experience (To receive heavy call volume) Multitasking (Candidate is comfortable to work on computer parallelly when he will be on call ) Comfortable to work on Weekend Comfortable to work on Extra hours Comfortable to work in rotational shift