First National Bank of America
Service Desk Technician
First National Bank of America, East Lansing, Michigan, United States, 48823
First National Bank of America has an opening for a customer-focused
Service Desk Technician . This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The
Service Desk Technician
will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams.
Responsibilities:
Provide Help Desk Support and Resolve problems to the end user's satisfactionMonitor/Respond promptly to requests received thru the IT Service Desk portalTroubleshoot help desk ticketsSetup and configure workstationsAssist in department projectsQualifications:
Familiarity taking work from a support queue and prioritizing different tasksExperience providing customer service with a strong focus on effective communicationEffectively able to document workProven ability to work cohesively in a team settingAbility to learn quickly and possess a strong drive for continuous learningEmployee benefits
Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00Dental - Premiums as low as $0.00Vision - Low premium PlanDiscounted childcarePet InsurancePaid Time Off (PTO)401k with employer matchAdjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Service Desk Technician . This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The
Service Desk Technician
will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams.
Responsibilities:
Provide Help Desk Support and Resolve problems to the end user's satisfactionMonitor/Respond promptly to requests received thru the IT Service Desk portalTroubleshoot help desk ticketsSetup and configure workstationsAssist in department projectsQualifications:
Familiarity taking work from a support queue and prioritizing different tasksExperience providing customer service with a strong focus on effective communicationEffectively able to document workProven ability to work cohesively in a team settingAbility to learn quickly and possess a strong drive for continuous learningEmployee benefits
Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00Dental - Premiums as low as $0.00Vision - Low premium PlanDiscounted childcarePet InsurancePaid Time Off (PTO)401k with employer matchAdjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite