Cynet Systems
IT Software Support Specialist
Cynet Systems, Richmond, Virginia, United States, 23214
Job Description:
This position provides services to maintain and support daily IT operations and the underlying technical infrastructure at the Office of the Governor and Administration.This includes but is not limited to direct technical support for all IT-related equipment owned and operated by the Administration Cabinet, their staff, the Office of the Governor, and the Lieutenant Governor.This includes workstations, management, and vendor.This position will also assist the AITR for the Office of the Governor, act as, and support the agency-owned hardware and software, oversee incidents and service requests, account administration, and perform any other responsibilities necessary to keep the administration and Commonwealth information systems running smoothly.Experienced Application hands-on support Business working in the technology space.Strong passion for user experience and a keen eye for product design to deliver on user needs.With a passion for creating change, mission-minded business, and an insatiable appetite for knowledge.5+ years of Technology experience with strong domain expertise in Customer Relationships, Digital Service space.Used Data Analytical tools like Dataverse, Microsoft Excel, Pivot tables.Strong command of written and verbal communication skills.Experience in identifying business opportunities based on analytics data, market trends, user research, and benchmark testing results.Expert knowledge of all phases of the project and product development lifecycle, from concept design to final delivery and rollout.Proficient in gathering requirements from Business stakeholders and understanding project/business goals.Responsibilities;
Experience in providing information technology technical support either in hardware, software or some other IT.Demonstrated ability to ability to interpret complex information and provide informed analyses.Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems.Requires excellent written and verbal skills as well as IT savvy to assist customers.Demonstrated ability to use Microsoft Office suite.bility to help set up enterprise client calls and coordinate technical setup Required.Bachelor's degree in Information Technology, Computer Science or related field Required.Demonstrated ability to communicate effectively both orally and in writing Required.
This position provides services to maintain and support daily IT operations and the underlying technical infrastructure at the Office of the Governor and Administration.This includes but is not limited to direct technical support for all IT-related equipment owned and operated by the Administration Cabinet, their staff, the Office of the Governor, and the Lieutenant Governor.This includes workstations, management, and vendor.This position will also assist the AITR for the Office of the Governor, act as, and support the agency-owned hardware and software, oversee incidents and service requests, account administration, and perform any other responsibilities necessary to keep the administration and Commonwealth information systems running smoothly.Experienced Application hands-on support Business working in the technology space.Strong passion for user experience and a keen eye for product design to deliver on user needs.With a passion for creating change, mission-minded business, and an insatiable appetite for knowledge.5+ years of Technology experience with strong domain expertise in Customer Relationships, Digital Service space.Used Data Analytical tools like Dataverse, Microsoft Excel, Pivot tables.Strong command of written and verbal communication skills.Experience in identifying business opportunities based on analytics data, market trends, user research, and benchmark testing results.Expert knowledge of all phases of the project and product development lifecycle, from concept design to final delivery and rollout.Proficient in gathering requirements from Business stakeholders and understanding project/business goals.Responsibilities;
Experience in providing information technology technical support either in hardware, software or some other IT.Demonstrated ability to ability to interpret complex information and provide informed analyses.Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems.Requires excellent written and verbal skills as well as IT savvy to assist customers.Demonstrated ability to use Microsoft Office suite.bility to help set up enterprise client calls and coordinate technical setup Required.Bachelor's degree in Information Technology, Computer Science or related field Required.Demonstrated ability to communicate effectively both orally and in writing Required.