Insight Global
TS - Service Desk Analyst
Insight Global, Washington, District of Columbia, us, 20022
We are seeking a talented Service Desk Analyst to support a Federal program. The effort will focus on a wide range of IT services through migration to the Intelligence Community (IC) information sharing, secure cloud-based operational environment, the Intelligence Communitys Information Technology Enterprise (ICITE) along with an array of technical expertise and analytical support which allows our customer to detect, protect, mitigate, and counter hostile threats directed against networks and critical national assets.
Responsibilities include:Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privilegesUtilize remote access tools such as DameWare, Jabber, Microsoft Teams to resolve issuesUtilize Ticket Web (JIRA) to log ticketsDocument and update known fixes for future reference in knowledge basePerform WebRAO duties to issue PKI certs for secure browOnboard new employees and train on systemiPhone 13 and tablet support (set up email access)Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processesAssign, activate, troubleshoot and reset RSA TokensEntrust Administrator duties (create, restore and troubleshoot accounts)Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience- 5 years of IT experience- Must have an active Top Secret with ability to obtain a Q and SCI clearance- Ability to work on site in DC- Ability to work 8am - 5pm Mon-Fri
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Responsibilities include:Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privilegesUtilize remote access tools such as DameWare, Jabber, Microsoft Teams to resolve issuesUtilize Ticket Web (JIRA) to log ticketsDocument and update known fixes for future reference in knowledge basePerform WebRAO duties to issue PKI certs for secure browOnboard new employees and train on systemiPhone 13 and tablet support (set up email access)Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processesAssign, activate, troubleshoot and reset RSA TokensEntrust Administrator duties (create, restore and troubleshoot accounts)Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience- 5 years of IT experience- Must have an active Top Secret with ability to obtain a Q and SCI clearance- Ability to work on site in DC- Ability to work 8am - 5pm Mon-Fri
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.