BTI
Service Desk Analyst - Must Have A TS Clearance
BTI, Washington, District of Columbia, us, 20022
Business Technology Integrators (BTI) in Upper Marlboro, MD is seeking a talented Service Desk Analyst to support our Department of Energy program in Washington DC.
The effort will focus on a wide range of IT services through migration to the Intelligence Community (IC) information sharing, secure cloud-based operational environment, the Intelligence Community’s Information Technology Enterprise (ICITE) along with an array of technical expertise and analytical support which allows DOE and the United States Intelligence Community (USIC) to detect, protect, mitigate, and counter hostile threats directed against DOE networks and critical national assets.
ResponsibilitiesProvide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privilegesUtilize remote access tools such as DameWare, Jabber, Microsoft Teams to resolve issuesUtilize Ticket Web (JIRA) to log ticketsDocument and update known fixes for future reference in knowledge basePerform WebRAO duties to issue PKI certs for secure browsersOnboard new employees and train on systemiPhone 13 and tablet support (set up email access)Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processesAssign, activate, troubleshoot and reset RSA TokensEntrust Administrator duties (create, restore and troubleshoot accounts)Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams
Qualifications5+ years of IT experienceMust have an active Top Secret with ability to obtain a Q and SCI clearanceUS Citizen
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The effort will focus on a wide range of IT services through migration to the Intelligence Community (IC) information sharing, secure cloud-based operational environment, the Intelligence Community’s Information Technology Enterprise (ICITE) along with an array of technical expertise and analytical support which allows DOE and the United States Intelligence Community (USIC) to detect, protect, mitigate, and counter hostile threats directed against DOE networks and critical national assets.
ResponsibilitiesProvide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privilegesUtilize remote access tools such as DameWare, Jabber, Microsoft Teams to resolve issuesUtilize Ticket Web (JIRA) to log ticketsDocument and update known fixes for future reference in knowledge basePerform WebRAO duties to issue PKI certs for secure browsersOnboard new employees and train on systemiPhone 13 and tablet support (set up email access)Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processesAssign, activate, troubleshoot and reset RSA TokensEntrust Administrator duties (create, restore and troubleshoot accounts)Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams
Qualifications5+ years of IT experienceMust have an active Top Secret with ability to obtain a Q and SCI clearanceUS Citizen
#J-18808-Ljbffr