Application Analyst I - EPIC Willow Pharmacy HYBRID

Why ThedaCare? Living A Life Inspired!Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.Benefits, with a whole-person approach to wellness -Lifestyle Engagemente.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordabilitye.g. minimal or zero copays, team member cost sharing premiums, daycareAbout ThedaCare!Summary :The Application Analyst I is responsible for configuring and supporting ThedaCare software applications and maintaining the integrity of the databases used to support a ThedaCare customer. Works closely with operations to gather requirements needed for system build and solutions. Serves as a liaison and coordinates issue response and resolution with vendor technical support. Assists in the development of risk mitigation strategies for application implementation and maintenance.Job Description:KEY ACCOUNTABILITIES:Researches and implements enhancements or software configuration that optimizes and streamlines the application functionality to meet end user and business requirements. Provides data or application expertise for projects and key initiatives.Works collaboratively with end users and other information systems team members to develop a solution that meets business requirements. Collaborates with multiple departments/functional areas to effectively and efficiently provide customer service and achieve the desired outcomes. Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.Responds to frequent and potentially complex questions from end users in a timely, positive, and professional manner. Respectfully addresses situations or communicates decisions to ensure customer concerns or needs are met. Demonstrates professionalism with customers and vendors.Researches and understands impacts of application changes and impacts to outside systems.Implements and monitors standards and best practices that will streamline workflows and maintenance within the application supported.Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance customer satisfaction, and reduce waste and/or cost.Facilitates vendor relationships to ensure timely escalation and responsiveness.QUALIFICATIONS:Degree Required and 1-year progressive experience in an Information Technology relatedEPIC/Specified Application Certification. Must be previously EPIC/Specified Application certified or complete certification within six months of hire.PHYSICAL DEMANDS: Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistanceJob classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORKENVIRONMENT:Climate controlled office setting with potential daily movement throughout the facilityInteraction with department members and other healthcare providersFrequent sitting with movement throughout office spaceUse of computers throughout the work dayPosition requires compliance with department specific competencies.Additional experience and knowledge of pharmacy workflows or pharmacy technician background preferred. Scheduled Weekly Hours:40Scheduled FTE:1Location:Corporate - 222 Building - Appleton,WisconsinOvertime Exempt:Yes