Insight Global
Intl India - Junior M365 Support Engineer
Insight Global, Round Rock, Texas, us, 78682
ResponsibilitiesTroubleshoot & provide L2L3 support to technical problemsWork on multiple incidents and projects simultaneouslyInvestigate service interruptions and drive the swift resolutionAssist in ensuring the future stability of infrastructure and customer dataCreate content for technical solutions which contributes to internal knowledge bases and departmental documentationCommunicate with cross-functional and inter-department teams including executives and managerial audiencesCollaborate with Team members to enhance the customer experience.Provide Technical support to end users in rotational shifts, primarily US shifts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Microsoft M365 Administration certification(s)Azure AD Administration (desired)- 3 to 5 years experience as an M365 Support Engineer- ITSM (Service Now) & ITSM Ticket Management experience- Admin and Troubleshooting skills on M365, InTune, AzureAD, Defender- Troubleshooting skills to provide L2L3 support on the above technologies
Experience using Service Now to manage incidents, problems, and requestsM365 Administration experience for large complex organizations including:Identity and Access ManagementExchange Online , Teams, SharePoint Online, OneDrive for BusinessOffice 365 ApplicationIntune support and management (MECM)Understanding and working knowledge of Azure ADMicrosoft Security Center DefenderWorking knowledge of Mobile Device Management
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Microsoft M365 Administration certification(s)Azure AD Administration (desired)- 3 to 5 years experience as an M365 Support Engineer- ITSM (Service Now) & ITSM Ticket Management experience- Admin and Troubleshooting skills on M365, InTune, AzureAD, Defender- Troubleshooting skills to provide L2L3 support on the above technologies
Experience using Service Now to manage incidents, problems, and requestsM365 Administration experience for large complex organizations including:Identity and Access ManagementExchange Online , Teams, SharePoint Online, OneDrive for BusinessOffice 365 ApplicationIntune support and management (MECM)Understanding and working knowledge of Azure ADMicrosoft Security Center DefenderWorking knowledge of Mobile Device Management