United Software Group
IT Support Technical lead
United Software Group, Dallas, Texas, United States, 75215
Job Description
Searching for an outstanding Support Engineer Technical Lead to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on role in engineering, deploying, and sustaining the systems and applications directly utilized by our end-users working closely with employees to support their technology needs. Collaboration and mentorship of driven technology professionals will be necessary to deliver solutions built primarily on Microsoft technologies.
Successful candidates will have a demonstrated track record of progressive technical support experience with an emphasis in designing and delivering desktop solutions to end users. The candidate should possess educational and personal achievement along with a passion for technology. Financial industry knowledge is not a prerequisite, but an interest in the application of technology to support an investment management environment is a must. Providing excellent customer support and quickly learning new technologies will be necessary in this position. Candidates should expect to support applications, desktops, and scripts throughout their life cycles. An ideal candidate will be a self-starter, personable, have exceptional communication skills, attention to detail, and an unrelenting drive to implement effective solutions.
Job RequirementsBachelor's degree, preferably in Management Information Systems or Computer Sciences.6+ years of progressive enterprise infrastructure exposure supporting end user systems in an enterprise environment2+ years engineering and implementing end user systems in an enterprise environmentAdministration level knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, and Windows Operating SystemsInstall, configure, test, and maintain operating systems, application software, and management toolsExperience managing projects including milestones and target completion datesKnowledge of desktop and server hardware, including performance optimizationFamiliarity with MDM/MAM solutionsFundamental knowledge of IP networking, routing, and system securityStrong exposure to utilizing PowerShell in management of systemsProficiency in VOIP and SIP video conferencing technologiesExcellent written and verbal communications skills and strong customer service experienceInsatiable level of technical curiosityAvailability for night and weekend on-call work as well as light travelMust be physically able to lift and carry computers and other related equipment of up to 50 lbs.Beneficial Skills and Interests
Programming and scripting languages such as Python, Visual Basic, VBscript, or similar scripting/programming knowledgeImaging solutions such as Windows Deployment Services and System Center Configuration ManagerUnderstanding of Unix/Linux especially RHEL and CentOSBasic understanding of coding best-practices and version controlUsage of configuration management systems and automation technologies such as AnsibleExposure to JIRA and Confluence or similar suites or ticketing systemsSoftware management including repackaging, scripted installations, and deploymentLeading technical training, both one-on-one and in group sessionsMCP/MCSE/CCNA or equivalent a plusKnowledge of the Securities and Trading industrySuccess Factors
Strong verbal and written communication skillsAbility to coach and mentor early career engineersPassion for technology and desire to stay informed of the latest trends and best practicesComfort in high pressure environmentsProven troubleshooting methodology and problem-solving skillsAbility to manage an active task list and consistently meet deadlines
RegardsJaya KushwahaAssociate Manager | RecruitmentEmail: jaya.k@usgrpinc.comWork Phone: 614-495-9222*676USG Inc.
Searching for an outstanding Support Engineer Technical Lead to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on role in engineering, deploying, and sustaining the systems and applications directly utilized by our end-users working closely with employees to support their technology needs. Collaboration and mentorship of driven technology professionals will be necessary to deliver solutions built primarily on Microsoft technologies.
Successful candidates will have a demonstrated track record of progressive technical support experience with an emphasis in designing and delivering desktop solutions to end users. The candidate should possess educational and personal achievement along with a passion for technology. Financial industry knowledge is not a prerequisite, but an interest in the application of technology to support an investment management environment is a must. Providing excellent customer support and quickly learning new technologies will be necessary in this position. Candidates should expect to support applications, desktops, and scripts throughout their life cycles. An ideal candidate will be a self-starter, personable, have exceptional communication skills, attention to detail, and an unrelenting drive to implement effective solutions.
Job RequirementsBachelor's degree, preferably in Management Information Systems or Computer Sciences.6+ years of progressive enterprise infrastructure exposure supporting end user systems in an enterprise environment2+ years engineering and implementing end user systems in an enterprise environmentAdministration level knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, and Windows Operating SystemsInstall, configure, test, and maintain operating systems, application software, and management toolsExperience managing projects including milestones and target completion datesKnowledge of desktop and server hardware, including performance optimizationFamiliarity with MDM/MAM solutionsFundamental knowledge of IP networking, routing, and system securityStrong exposure to utilizing PowerShell in management of systemsProficiency in VOIP and SIP video conferencing technologiesExcellent written and verbal communications skills and strong customer service experienceInsatiable level of technical curiosityAvailability for night and weekend on-call work as well as light travelMust be physically able to lift and carry computers and other related equipment of up to 50 lbs.Beneficial Skills and Interests
Programming and scripting languages such as Python, Visual Basic, VBscript, or similar scripting/programming knowledgeImaging solutions such as Windows Deployment Services and System Center Configuration ManagerUnderstanding of Unix/Linux especially RHEL and CentOSBasic understanding of coding best-practices and version controlUsage of configuration management systems and automation technologies such as AnsibleExposure to JIRA and Confluence or similar suites or ticketing systemsSoftware management including repackaging, scripted installations, and deploymentLeading technical training, both one-on-one and in group sessionsMCP/MCSE/CCNA or equivalent a plusKnowledge of the Securities and Trading industrySuccess Factors
Strong verbal and written communication skillsAbility to coach and mentor early career engineersPassion for technology and desire to stay informed of the latest trends and best practicesComfort in high pressure environmentsProven troubleshooting methodology and problem-solving skillsAbility to manage an active task list and consistently meet deadlines
RegardsJaya KushwahaAssociate Manager | RecruitmentEmail: jaya.k@usgrpinc.comWork Phone: 614-495-9222*676USG Inc.