Product Support Analyst 2

Minimum Requirements:

Candidates that do not meet or exceed the

minimum

stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

4

Required

Experience with help desk / service desk services.

4

Required

Experience with help desk software (e.g. ticketing systems, knowledge bases).

4

Required

(at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)

4

Required

(at least 2) High-level knowledge of information technology systems and best practices.

4

Required

(at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)

4

Required

(at least 2) Experience working with SharePoint Lists.

4

Required

(at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.

4

Required

(at least 2) Experience with call handling.

2

Preferred

Experience with Remedy / BMC Helix.

Remote work Mon - Fri

Location: Required to be within the state ofTexas

Interviews will be conducted by phone andthrough Microsoft Teams

JOB CODE: 529400808