Product Support Analyst

IDR is seeking a Product Support Analyst to join one of our top clients in the public sector industry. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Product Support Analyst: Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction. Troubleshoot and resolve complex issues related to business application use, configuration, and customization. Conduct training sessions for users, empowering them to effectively utilize our applications. Collaborate with healthcare professionals to understand their needs and help improve application instrumentation. Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features. Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections. Required Skills for the Product Support Analyst: 4+ years' experience as a Service Desk Analyst 2+ years' experience solving technical issues within Microsoft O365 applications (Word, Excel, PowerPoint, Teams, etc.) 3+ years' experience utilizing ticketing systems in a Help Desk environment What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row