IDR Healthcare
Service Desk Analyst
IDR Healthcare, Denver, Colorado, United States, 80285
IDR is seeking a
Service Desk Analyst
to join one of our top healthcare clients onsite in Denver, CO.
This will be a 3 month contract, potential to extend or convert. This is also a fully remote opportunity . If you want to join a large organization and work within an ever-growing team-oriented culture, apply now!
Position Overview/Responsibilities for the Service Desk Analyst:Work assigned ticketing and chat queue.Respond to, diagnose, and support PC, server, applications, and hardware through discussion with users.Leverage knowledge base to improve and support first call resolutionIdentify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required. Interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed
Required Skills for the Service Desk Analyst:
At least (3) years of IT Service Desk or Helpdesk experienceExtensive (3+ years) customer service and troubleshooting skillsStrong familiarity with personal computers, requiredHigh School Diploma or equivalent, required
Tech Skills:
ITIL FoundationsAble to troubleshoot desktop issuesCustomer Service SkillsPersonal Computer knowledgeHelp Desk knowledgeServiceNow ticketing knowledgeSoftware InstallationClient connectivity - PingID, VPN, IP Softphone In-depth knowledge of Windows 10 operating systems Familiarity with O365
Preferred Skills for the Service Desk Analyst:
Associates or Bachelor's Degree preferredHDI (Help Desk Institute) CertificationA+ Certification
What's in it for you?
Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organizationClose-knit and team-oriented cultureWhy IDR?
25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your successMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row
Compensation Details:
$22-25/hr
Service Desk Analyst
to join one of our top healthcare clients onsite in Denver, CO.
This will be a 3 month contract, potential to extend or convert. This is also a fully remote opportunity . If you want to join a large organization and work within an ever-growing team-oriented culture, apply now!
Position Overview/Responsibilities for the Service Desk Analyst:Work assigned ticketing and chat queue.Respond to, diagnose, and support PC, server, applications, and hardware through discussion with users.Leverage knowledge base to improve and support first call resolutionIdentify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required. Interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed
Required Skills for the Service Desk Analyst:
At least (3) years of IT Service Desk or Helpdesk experienceExtensive (3+ years) customer service and troubleshooting skillsStrong familiarity with personal computers, requiredHigh School Diploma or equivalent, required
Tech Skills:
ITIL FoundationsAble to troubleshoot desktop issuesCustomer Service SkillsPersonal Computer knowledgeHelp Desk knowledgeServiceNow ticketing knowledgeSoftware InstallationClient connectivity - PingID, VPN, IP Softphone In-depth knowledge of Windows 10 operating systems Familiarity with O365
Preferred Skills for the Service Desk Analyst:
Associates or Bachelor's Degree preferredHDI (Help Desk Institute) CertificationA+ Certification
What's in it for you?
Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organizationClose-knit and team-oriented cultureWhy IDR?
25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your successMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row
Compensation Details:
$22-25/hr