Desktop Support Engineer

Communication to a personal computing Device (e.g., iPhone, iPad, pager) enabled to receive real-time dispatch notices from the Service Desk; Monitoring of a Service Desk Ticket queue for dispatched Tickets, checking the queue at least every ten (10) minutes; Acknowledging the receipt of the dispatch Ticket to the Service Desk within ten (10) minutes after reviewing the dispatch Ticket queue; Reviewing the troubleshooting information embedded in the dispatched Ticket for familiarization with the end-user issue and to arrive at the end-user's location with the most appropriate tools and End-User CI replacement parts; and Notifying the Service Desk through an established process of the anticipated time of arrival at the end-user's location.