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Saxon Global

Desktop L1 Support

Saxon Global, Cleveland, Ohio, us, 44101


Hello,

Hope you are doing great.

Please let me know if you are interesting for below position.

Position - Desktop L1 Support

Location - Cleveland, OH - USA

Duration - Contract/Fulltime

i. Communication to a personal computing Device (e.g., iPhone, iPad, pager) enabled to receive real-time dispatch notices from the Service Desk;. i. Monitoring of a Service Desk Ticket queue for dispatched Tickets, checking the queue at least every ten (10) minutes;. ii. Acknowledging the receipt of the dispatch Ticket to the Service Desk within ten (10) minutes after reviewing the dispatch Ticket queue;. iii. Reviewing the troubleshooting information embedded in the dispatched Ticket for familiarization with the end-user issue and to arrive at the end-user's location with the most appropriate tools and End-User CI replacement parts; and iv. Notifying the Service Desk through an established process of the anticipated time of arrival at the end-user's location. v. Perform remote diagnostics with the end-user.; vi. Provide all necessary labor to repair or Restore End User CI to Normal Operations;. vii. Provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for End-User CIs;.

Perform BIOS update, if required and approved by Client;.

Conduct asset validation, including end-user profile updates, End-User CI Asset Tag check, model and serial number check, Location etc. ix. Provide onsite Support for Conference End-User CIs that reside in conference rooms at Service Locations during team meetings and major events such as conferences and leadership meetings, including: x. Connectivity to Local Area Networks (including wireless access points); xi. Connectivity to projectors and Support of projector functionality (including bulb replacements when necessary); xii. Assistance with obtaining sufficient power strips;.

Configuration of audio-visual Systems; and

Resolution of all Incidents related to the performance of End-User CIs residing in conference rooms.

Thanks & Regard

Roshan Singh

972 430 7053 Ext- 336

Mob - 209 448 4677

Saxon Global

Roshan.s@saxonglobal.com