Saxon Global
Tim Engineer/Desktop Engineer
Saxon Global, Plano, Texas, us, 75086
Hello,
Hope you are doing well !
Let me know if you are interested in below position.
Position -
Tim Engineer
Location -
Plano, TX (Onsite)
Duration - Contract Position
Job Description
Ø Single point of contact for end user to receive support and maintenance for computers and network systemØ Ensure that Incidents and Service Requests have been dealt with to the Business user's satisfactionØ Ensure that response time and resolution time objectives are met as defined in the SLAØ Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipmentØ Customize desktop hardware to meet user specifications and site standardsØ Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtimeØ Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote-control toolsØ Troubleshooting network connectivity in a LAN/WAN environmentØ Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipmentØ Work with WDS Management team to test and deploy desktop imagesØ Provide and support Data Centre ActivitiesØ Support all Microsoft, third party and internally designed applications.Ø Provide detailed documentation and communicate precisely with other IT teams as required.Ø Escalate issues and involve experts wherever required in order to resolve issues as quickly as possibleØ Ensure that there is sufficient support to clients and provide friendly customer serviceØ Works with vendor support contacts to resolve technical problemsØ Knowledge of all software applications used within the organizationØ Responsible for tracking hardware and software inventorySkills:
Ø In depth knowledge of Windows desktop technologiesØ In depth knowledge of Desktop and laptop hardwareØ Intermediate knowledge of TCP/IP, DNS and Internetworking TechnologyØ Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)Ø Knowledge of ITILØ Knowledge of Server, Voice & Communications InfrastructureØ Knowledge of various Operating systems (e.g. Windows, Linux, Apple)Ø Knowledge of Audio and Video Conferencing technologies.Ø Good communication Skills (both verbal and written)
Thanks & Regard
Roshan Singh
972 430 7053 Ext- 336
Mob - 209 448 4677
Saxon Global
Roshan.s@saxonglobal.com
Hope you are doing well !
Let me know if you are interested in below position.
Position -
Tim Engineer
Location -
Plano, TX (Onsite)
Duration - Contract Position
Job Description
Ø Single point of contact for end user to receive support and maintenance for computers and network systemØ Ensure that Incidents and Service Requests have been dealt with to the Business user's satisfactionØ Ensure that response time and resolution time objectives are met as defined in the SLAØ Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipmentØ Customize desktop hardware to meet user specifications and site standardsØ Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtimeØ Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote-control toolsØ Troubleshooting network connectivity in a LAN/WAN environmentØ Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipmentØ Work with WDS Management team to test and deploy desktop imagesØ Provide and support Data Centre ActivitiesØ Support all Microsoft, third party and internally designed applications.Ø Provide detailed documentation and communicate precisely with other IT teams as required.Ø Escalate issues and involve experts wherever required in order to resolve issues as quickly as possibleØ Ensure that there is sufficient support to clients and provide friendly customer serviceØ Works with vendor support contacts to resolve technical problemsØ Knowledge of all software applications used within the organizationØ Responsible for tracking hardware and software inventorySkills:
Ø In depth knowledge of Windows desktop technologiesØ In depth knowledge of Desktop and laptop hardwareØ Intermediate knowledge of TCP/IP, DNS and Internetworking TechnologyØ Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)Ø Knowledge of ITILØ Knowledge of Server, Voice & Communications InfrastructureØ Knowledge of various Operating systems (e.g. Windows, Linux, Apple)Ø Knowledge of Audio and Video Conferencing technologies.Ø Good communication Skills (both verbal and written)
Thanks & Regard
Roshan Singh
972 430 7053 Ext- 336
Mob - 209 448 4677
Saxon Global
Roshan.s@saxonglobal.com