Saxon Global
Tim Engineer/Desktop Engineer
Saxon Global, Plano, Texas, us, 75086
Hello,
Hope you are doing well !
Let me know if you are interested in below position.
Position -
Tim Engineer
Location -
Plano, TX (Onsite)
Duration - Contract Position
Job Description
Ø Single point of contact for end user to receive support and maintenance for computers and network system Ø Ensure that Incidents and Service Requests have been dealt with to the Business user's satisfaction Ø Ensure that response time and resolution time objectives are met as defined in the SLA Ø Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Ø Customize desktop hardware to meet user specifications and site standards Ø Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Ø Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote-control tools Ø Troubleshooting network connectivity in a LAN/WAN environment Ø Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Ø Work with WDS Management team to test and deploy desktop images Ø Provide and support Data Centre Activities Ø Support all Microsoft, third party and internally designed applications. Ø Provide detailed documentation and communicate precisely with other IT teams as required. Ø Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Ø Ensure that there is sufficient support to clients and provide friendly customer service Ø Works with vendor support contacts to resolve technical problems Ø Knowledge of all software applications used within the organization Ø Responsible for tracking hardware and software inventory Skills:
Ø In depth knowledge of Windows desktop technologies Ø In depth knowledge of Desktop and laptop hardware Ø Intermediate knowledge of TCP/IP, DNS and Internetworking Technology Ø Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Ø Knowledge of ITIL Ø Knowledge of Server, Voice & Communications Infrastructure Ø Knowledge of various Operating systems (e.g. Windows, Linux, Apple) Ø Knowledge of Audio and Video Conferencing technologies. Ø Good communication Skills (both verbal and written)
Thanks & Regard
Roshan Singh
972 430 7053 Ext- 336
Mob - 209 448 4677
Saxon Global
Roshan.s@saxonglobal.com
Hope you are doing well !
Let me know if you are interested in below position.
Position -
Tim Engineer
Location -
Plano, TX (Onsite)
Duration - Contract Position
Job Description
Ø Single point of contact for end user to receive support and maintenance for computers and network system Ø Ensure that Incidents and Service Requests have been dealt with to the Business user's satisfaction Ø Ensure that response time and resolution time objectives are met as defined in the SLA Ø Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Ø Customize desktop hardware to meet user specifications and site standards Ø Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Ø Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote-control tools Ø Troubleshooting network connectivity in a LAN/WAN environment Ø Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Ø Work with WDS Management team to test and deploy desktop images Ø Provide and support Data Centre Activities Ø Support all Microsoft, third party and internally designed applications. Ø Provide detailed documentation and communicate precisely with other IT teams as required. Ø Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Ø Ensure that there is sufficient support to clients and provide friendly customer service Ø Works with vendor support contacts to resolve technical problems Ø Knowledge of all software applications used within the organization Ø Responsible for tracking hardware and software inventory Skills:
Ø In depth knowledge of Windows desktop technologies Ø In depth knowledge of Desktop and laptop hardware Ø Intermediate knowledge of TCP/IP, DNS and Internetworking Technology Ø Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Ø Knowledge of ITIL Ø Knowledge of Server, Voice & Communications Infrastructure Ø Knowledge of various Operating systems (e.g. Windows, Linux, Apple) Ø Knowledge of Audio and Video Conferencing technologies. Ø Good communication Skills (both verbal and written)
Thanks & Regard
Roshan Singh
972 430 7053 Ext- 336
Mob - 209 448 4677
Saxon Global
Roshan.s@saxonglobal.com