Desktop L1 Support

Hello,

Hope you are doing great.

Please let me know if you are interested with below position.

Position

-

Desktop L1 Support

Location

-

DES MOINES, IOWA - USA

Job Type - Fulltime Position

Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructions.Conduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.Requirements and skills

Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.Hands-on experience with Windows/Linux/Mac OS environments.Working knowledge of office automation products and computer peripherals, like printers and scanners.Knowledge of network security practices and anti-virus programs.Ability to perform remote troubleshooting and provide clear instructions.Excellent problem-solving and multitasking skills.Customer-oriented attitude.BSc in Computer Science or relevant field

Thanks & Regard

Roshan Singh

972 430 7053 Ext- 336

Mob - 209 448 4677

Saxon Global

Roshan.s@saxonglobal.com