UroPartners LLC.
IT Technical Help Desk
UroPartners LLC., Westchester, Illinois, United States, 60154
Job Type
Full-time
Description
GENERAL SUMMARY
The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues.
Work Location: 2245 Enterprise Drive (Suite 4506) Westchester IL, 60154
Full Time; M-F
No nights, weekends, or observed holidays at this time!
We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!
Benefits:
•Health insurance
•Dental insurance
•Vision insurance
•Life Insurance
•Pet Insurance
•Health savings account
•Paid sick time
•Paid time off
•Paid holidays
•Profit sharing
•Retirement plan
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
Utilizes product information or solution database to research, analyze, and deliver solutions.Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.Documents incidents using help desk systems or tools.Escalates problems to appropriate levels or teams to achieve issue resolution.May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.Fulfills all service level standards for response time and quality.Record events and problems and their resolution in logs.Pass on any feedback or suggestions by customers to the appropriate internal team.Identify and suggest possible improvements on procedures.Performs other position related duties as assigned.Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.Requirements
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
Microsoft certifications preferred.KNOWLEDGE | SKILLS | ABILITIES
Tech savvy with working knowledge of office automation products, databases and remote control.Good understanding of computer systems, mobile devices and other tech products.Ability to diagnose and resolve basic technical issues.Excellent communication skills.Customer-oriented with ability to remain calm in difficult situations.Complies with HIPAA regulations for patient confidentiality.Knowledge in healthcare systems operations such as EMR.EDUCATION REQUIREMENTS
High school diploma or equivalent required. BS in Computer Science or relevant field preferred.EXPERIENCE REQUIREMENTS
1 year Help Desk experience preferred. Windows experience preferred.
Full-time
Description
GENERAL SUMMARY
The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues.
Work Location: 2245 Enterprise Drive (Suite 4506) Westchester IL, 60154
Full Time; M-F
No nights, weekends, or observed holidays at this time!
We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!
Benefits:
•Health insurance
•Dental insurance
•Vision insurance
•Life Insurance
•Pet Insurance
•Health savings account
•Paid sick time
•Paid time off
•Paid holidays
•Profit sharing
•Retirement plan
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
Utilizes product information or solution database to research, analyze, and deliver solutions.Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.Documents incidents using help desk systems or tools.Escalates problems to appropriate levels or teams to achieve issue resolution.May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.Fulfills all service level standards for response time and quality.Record events and problems and their resolution in logs.Pass on any feedback or suggestions by customers to the appropriate internal team.Identify and suggest possible improvements on procedures.Performs other position related duties as assigned.Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.Requirements
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
Microsoft certifications preferred.KNOWLEDGE | SKILLS | ABILITIES
Tech savvy with working knowledge of office automation products, databases and remote control.Good understanding of computer systems, mobile devices and other tech products.Ability to diagnose and resolve basic technical issues.Excellent communication skills.Customer-oriented with ability to remain calm in difficult situations.Complies with HIPAA regulations for patient confidentiality.Knowledge in healthcare systems operations such as EMR.EDUCATION REQUIREMENTS
High school diploma or equivalent required. BS in Computer Science or relevant field preferred.EXPERIENCE REQUIREMENTS
1 year Help Desk experience preferred. Windows experience preferred.