Waterford Crystal Limited
IT Help Desk Technician
Waterford Crystal Limited, Salt Lake City, Utah, United States, 84193
Job Details
Job LocationOperations Office - Taylorsville, UT
Remote TypeHybrid
Position TypeRegular
Salary Range$18.00 - $25.00 Hourly
Job CategoryInformation Technology
Description
Waterford is looking for a skilled Help Desk technician to provide fast and useful technical assistance on computer systems! This role is responsible for all user support services in the IT department and technical assistance and support related to computer systems, hardware, and software for Waterford.org. If this sounds like you, keep reading!ResponsibilitiesManage, respond to, and escalate help desk tickets as neededDiagnose, troubleshoot, and provide solutions for help desk issuesParticipate in a 24/7 on call rotation for emergency situationsEscalate help desk and on call emergencies to ITProvision computer hardware and accounts for new employeesWrite, review, and follow internal help desk policies in coordination with ITIdentify and suggest possible improvements on proceduresContinuously champion, promote, and advance diversity, equity, and inclusive excellence at Waterford.orgCollaborate on and contribute to organizational DEI efforts and goalsA help desk technician should be familiar with most of the following technologies:
Atlassian SuiteSlackGoogle WorkspaceOutlookOffice 365 productsWindows 10/11macOSLinuxIntune/AzureBasic understanding of enterprise networksAll forms of software and hardware installations on end-user equipmentQualificationsEffective communication skills with the ability to communicate technical information, both verbal and written, to a wide range of end-users.Strong customer service and technical troubleshooting skills a must.Good understanding of computer systems, mobile devices and other tech productsA+, Network+, Associate Degree in IS, or equivalent certifications preferredAbout Waterford.org
Waterford.org is an education not for profit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents and caregivers as a child's first teacher at home and supports teachers in the classroom. Currently, Waterford.org serves over 300,000 children across 43 states every year.Our Commitment to Equity & Inclusion
Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.Working at Waterford.org
Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, hourly position will pay $18.00-25.00 per hour depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.Waterford.org Employee Growth & Applications
At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.Equal Opportunity Employer
Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Job LocationOperations Office - Taylorsville, UT
Remote TypeHybrid
Position TypeRegular
Salary Range$18.00 - $25.00 Hourly
Job CategoryInformation Technology
Description
Waterford is looking for a skilled Help Desk technician to provide fast and useful technical assistance on computer systems! This role is responsible for all user support services in the IT department and technical assistance and support related to computer systems, hardware, and software for Waterford.org. If this sounds like you, keep reading!ResponsibilitiesManage, respond to, and escalate help desk tickets as neededDiagnose, troubleshoot, and provide solutions for help desk issuesParticipate in a 24/7 on call rotation for emergency situationsEscalate help desk and on call emergencies to ITProvision computer hardware and accounts for new employeesWrite, review, and follow internal help desk policies in coordination with ITIdentify and suggest possible improvements on proceduresContinuously champion, promote, and advance diversity, equity, and inclusive excellence at Waterford.orgCollaborate on and contribute to organizational DEI efforts and goalsA help desk technician should be familiar with most of the following technologies:
Atlassian SuiteSlackGoogle WorkspaceOutlookOffice 365 productsWindows 10/11macOSLinuxIntune/AzureBasic understanding of enterprise networksAll forms of software and hardware installations on end-user equipmentQualificationsEffective communication skills with the ability to communicate technical information, both verbal and written, to a wide range of end-users.Strong customer service and technical troubleshooting skills a must.Good understanding of computer systems, mobile devices and other tech productsA+, Network+, Associate Degree in IS, or equivalent certifications preferredAbout Waterford.org
Waterford.org is an education not for profit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents and caregivers as a child's first teacher at home and supports teachers in the classroom. Currently, Waterford.org serves over 300,000 children across 43 states every year.Our Commitment to Equity & Inclusion
Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.Working at Waterford.org
Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, hourly position will pay $18.00-25.00 per hour depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.Waterford.org Employee Growth & Applications
At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.Equal Opportunity Employer
Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.