Ariva Group
IT Help Desk
Ariva Group, Laredo, Texas, United States, 78045
About The Role
The IT Help Desk will provide end user support for the ARIVA Group users and executives throughout the area and remote support throughout our regions. In addition to local user support, you will assist when needed with the support of offices server and network infrastructure while collaborating with the service desk and network team as well as all local IT vendors. A customer first philosophy is a must while striving to provide great service and support.
What You Will Do
In-person and remote support for all employees' laptops, phones, tablets, and computers. This includes having experience with hardware setup and troubleshooting of Microsoft Windows 10/11 and Apple OS system.Responsible for setting up new locations with all proper IT EquipmentEnsure all cameras and equipment are up to date and fully operationalRespond to all helpdesk tickets for the corporate office and other regional requests, all while adhering to all SLA requirements.Passionate about providing white glove in person executive support.Work on documenting all new processes while identifying pain points to develop workflows with IT Manager.Have experience supporting AV equipment for presentation and executive guest needs.Assist with device provisioning and account administration for all onboarding and offboarding staff requests.Ensure proper compliance and infrastructure security processes are followed.Adapt to fast-changing tasks that come up and be able to prioritize all requests.Assist with relocating computer equipment when necessary.Understand basics of LANs, WANs and Wireless Networks.Give excellent attention to detail while producing high-quality and accurate work within designated deadlines.Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.About You
Bachelors/associate degree in computer information systems or related field from an accredited institution.Minimum of 3 years experience in user support using Microsoft and Apple tools.Experience with Microsoft Active Directory, Exchange, O365 administration and mobile device management tools is desirable.General knowledge of networking, AV, and sever and data closet design and support.White glove executive level support for all execs and visiting guests.At least 5 years of experience in an IT service desk or related field a plus.Working knowledge/experience with workstations, laptops, printers, smartphones, and tablets.Working knowledge/experience of PC imaging tools, diagnosis and remote-control tools, documentation, and ticketing.Excellent troubleshooting, problem solving, & root cause analysis skills.Excellent customer service skills - Must be able to interact in person with customers who are experiencing network/technology related issues.Ability and willingness to share knowledge with, lead and mentor team members.Excellent working knowledge of Microsoft and Apple operating systems.Strong cognitive understanding and development of policy and procedures.Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally.Professional appearance and demeanor.Work with HHC corporate IT to incorporate any applicable standards across technologies.Good oral and written communications skills.
This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. ARIVA Group reserves the right to change or modify job duties as necessary based on business necessity.
The IT Help Desk will provide end user support for the ARIVA Group users and executives throughout the area and remote support throughout our regions. In addition to local user support, you will assist when needed with the support of offices server and network infrastructure while collaborating with the service desk and network team as well as all local IT vendors. A customer first philosophy is a must while striving to provide great service and support.
What You Will Do
In-person and remote support for all employees' laptops, phones, tablets, and computers. This includes having experience with hardware setup and troubleshooting of Microsoft Windows 10/11 and Apple OS system.Responsible for setting up new locations with all proper IT EquipmentEnsure all cameras and equipment are up to date and fully operationalRespond to all helpdesk tickets for the corporate office and other regional requests, all while adhering to all SLA requirements.Passionate about providing white glove in person executive support.Work on documenting all new processes while identifying pain points to develop workflows with IT Manager.Have experience supporting AV equipment for presentation and executive guest needs.Assist with device provisioning and account administration for all onboarding and offboarding staff requests.Ensure proper compliance and infrastructure security processes are followed.Adapt to fast-changing tasks that come up and be able to prioritize all requests.Assist with relocating computer equipment when necessary.Understand basics of LANs, WANs and Wireless Networks.Give excellent attention to detail while producing high-quality and accurate work within designated deadlines.Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.About You
Bachelors/associate degree in computer information systems or related field from an accredited institution.Minimum of 3 years experience in user support using Microsoft and Apple tools.Experience with Microsoft Active Directory, Exchange, O365 administration and mobile device management tools is desirable.General knowledge of networking, AV, and sever and data closet design and support.White glove executive level support for all execs and visiting guests.At least 5 years of experience in an IT service desk or related field a plus.Working knowledge/experience with workstations, laptops, printers, smartphones, and tablets.Working knowledge/experience of PC imaging tools, diagnosis and remote-control tools, documentation, and ticketing.Excellent troubleshooting, problem solving, & root cause analysis skills.Excellent customer service skills - Must be able to interact in person with customers who are experiencing network/technology related issues.Ability and willingness to share knowledge with, lead and mentor team members.Excellent working knowledge of Microsoft and Apple operating systems.Strong cognitive understanding and development of policy and procedures.Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally.Professional appearance and demeanor.Work with HHC corporate IT to incorporate any applicable standards across technologies.Good oral and written communications skills.
This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. ARIVA Group reserves the right to change or modify job duties as necessary based on business necessity.