Tier I Help Desk Analyst

Insight Global is looking for a Tier 1 Help Desk Analyst for one of our large clients in Mechanicsville, Virginia. The pay for this role is expected to be $18-$23/hr based on experience level and skillset. This is a hybrid role with 3 days onsite per week in Mechanicsville. The typical schedule will be 8am-5pm, but team members occasionally may be asked to work 10am-7pm or a weekend shift as needed. This team provides operations support for both internal staff and external customers of the organization. This individual must have experience working in a call center / inbound call environment as a lot of their time will be spent on the phones assisting customers. You will be specifically responsible for a specific que/ system within their environment. Collectively, the help desk receives roughly 80-120 tickets & calls per day split between 4 help desk analysts. Strong customer service / soft skills are key to being successful in this role. This individual should also have experience with a ticketing system, Windows experience, and Microsoft Office experience. A basic technical background is a plus, but training will also be provided as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience-1-2 years of call center / customer service experience-Very strong customer service / soft skills, and experience with inbound calls-Experience with a ticketing system

Nice to Have Skills & Experience-Experience with ServiceNow ticketing system-Experience in a Microsoft shop and with the Office Suite-Technical background / basic help desk experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.