Cynet Systems
Desktop Support Analyst
Cynet Systems, Durham, North Carolina, United States, 27703
Job Description:
The position will act as a member of the Desktop Support team responsible for setting up and breaking down laptops and desktops in training or classroom settings, as well as supporting the hardware, operating systems, and client applications running on the laptops and desktops, troubleshooting end-user computer related issues, reimaging PCs, installing software, using remote desktop utilities, and providing general computer related support. This position functions as a member of a team and participates in the incident management ticketing system. This position is also responsible for notifying users on the progress of their issues by voicemail, email or in-person communication. The Desktop Support Analyst diagnoses mechanical, hardware, software and system failures using established procedures, and determines most cost effective repair resolution to minimize customer downtime.
The position will act as a member of the Desktop Support team responsible for setting up and breaking down laptops and desktops in training or classroom settings, as well as supporting the hardware, operating systems, and client applications running on the laptops and desktops, troubleshooting end-user computer related issues, reimaging PCs, installing software, using remote desktop utilities, and providing general computer related support. This position functions as a member of a team and participates in the incident management ticketing system. This position is also responsible for notifying users on the progress of their issues by voicemail, email or in-person communication. The Desktop Support Analyst diagnoses mechanical, hardware, software and system failures using established procedures, and determines most cost effective repair resolution to minimize customer downtime.