Tekfortune Inc
Desktop Support Specialist /Onsite Moore , SC Williston, VT
Tekfortune Inc, Moore, South Carolina, United States, 29369
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Title - Desktop Support Specialist /Onsite positionLocation- Moore , SC 29369 /
Williston, VT 05495
General Description /Responsibilities :-Deskside support experience in supporting Enterprise UsersReports to Deskside support leadGood Customer Handling Skills and act as Single Point of ContactITIL Processes awareness and adhering toReporting to the Service Success Manager / Delivery ManagerHandling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problemsTroubleshooting technical issuesEnsuring that the processes are adhered toBuilding and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and BackupSetup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.Tracking work tickets on ITIL based ticketing system like Service Now & RemedyTroubleshooting network connectivity issues and diagnosing and solving hardware/software issues.Performs repairs on computers, laptops, printers and any other authorized peripheral equipmentImproves and maintains customer and employee satisfactionPerforming asset inventory activities as neededCreate documentation for process and proceduresBreak-fix, troubleshoot and resolve software issues; Reimaging computers/hard drivesProviding frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Technical Requirements /Required Skills / Qualifications:• Minimum 4yrs hands on experience as deskside/Onsite support/local IT engineer• Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)• Strong desktop support knowledge including hardware, software, and networking concepts• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds• Troubleshoot and assist end users with mobile device setup, activations and performance issues.• Strong Customer service skills• Strong written and verbal communication skills
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.
Title - Desktop Support Specialist /Onsite positionLocation- Moore , SC 29369 /
Williston, VT 05495
General Description /Responsibilities :-Deskside support experience in supporting Enterprise UsersReports to Deskside support leadGood Customer Handling Skills and act as Single Point of ContactITIL Processes awareness and adhering toReporting to the Service Success Manager / Delivery ManagerHandling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problemsTroubleshooting technical issuesEnsuring that the processes are adhered toBuilding and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and BackupSetup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.Tracking work tickets on ITIL based ticketing system like Service Now & RemedyTroubleshooting network connectivity issues and diagnosing and solving hardware/software issues.Performs repairs on computers, laptops, printers and any other authorized peripheral equipmentImproves and maintains customer and employee satisfactionPerforming asset inventory activities as neededCreate documentation for process and proceduresBreak-fix, troubleshoot and resolve software issues; Reimaging computers/hard drivesProviding frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Technical Requirements /Required Skills / Qualifications:• Minimum 4yrs hands on experience as deskside/Onsite support/local IT engineer• Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)• Strong desktop support knowledge including hardware, software, and networking concepts• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds• Troubleshoot and assist end users with mobile device setup, activations and performance issues.• Strong Customer service skills• Strong written and verbal communication skills
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.