Resource Logistics
:- Technical Onsite support :- Mason, OH
Resource Logistics, Mason, Ohio, United States, 45040
Role :- Technical Onsite support
Location :- Mason, OH 45040
Rate :- $23/hr. on W2 (No Benefits)
Skillset • Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer • Experience in Providing Hands & feet Support for Network and Datacentre Equipment's/Devices
Ø CCNA or Equivalent experience / knowledge • Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills • Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.) • Strong desktop support knowledge including hardware, software, and networking concepts
Ø PC / Laptop hardware repair experience. Ability to achieve Client Repair Certification • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds • Basic understanding of Audio/Video equipment and conference room setup • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool. Escalations • Troubleshoot and assist end users with mobile device setup, activations, and performance issues. • Handheld - ,berry, Android & IOS support knowledge • Strong Customer service skills • Strong written and verbal communication skills • Good Understanding of ITIL processes • Hand on Experience on ITSM tools like Service Now
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- ble to handle unforeseen situations
- High level of acceptance
Location :- Mason, OH 45040
Rate :- $23/hr. on W2 (No Benefits)
Skillset • Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer • Experience in Providing Hands & feet Support for Network and Datacentre Equipment's/Devices
Ø CCNA or Equivalent experience / knowledge • Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills • Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.) • Strong desktop support knowledge including hardware, software, and networking concepts
Ø PC / Laptop hardware repair experience. Ability to achieve Client Repair Certification • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds • Basic understanding of Audio/Video equipment and conference room setup • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool. Escalations • Troubleshoot and assist end users with mobile device setup, activations, and performance issues. • Handheld - ,berry, Android & IOS support knowledge • Strong Customer service skills • Strong written and verbal communication skills • Good Understanding of ITIL processes • Hand on Experience on ITSM tools like Service Now
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- ble to handle unforeseen situations
- High level of acceptance