SysMind Tech
MAC SME
SysMind Tech, San Jose, California, United States, 95199
Role :: MAC SMELocation :: San Jose, CADuration :: Fulltime
Client : TCS/PayPal
Job Description:
Roles & Responsibilities :Setup and configuration of all MAC OS systemSupport Macs, PCs, IOS devices, network equipment, and related peripheralsReceive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.Coordinate and prioritize daily team workload and first level technical escalationsFollow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentationCreate and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.Manage all IT equipment and application inventory, licensing, and asset trackingImaging and reimaging of MAC's Laptops to latest OS VersionDiagnosing and Troubleshooting MAC related OS and Hardware problemsStrong ability to interact with CustomersZero Touch IT - Self Device enablement through Windows Autopilot and JamF for MacStrong Troubleshooting of Mac Hardware or Software environmentsProactively monitors and reports performance and utilization of assigned technologiesDetermines migration and upgrade impacts and diagnose/resolve complex technology/application errorsTechnical Experience :
Strong communication skills, including the ability to be influential and persuasive with stakeholders.7 to 10 years of MAC specialistGood analytical and presentation skillsITIL V3 certified.Professional Attributes :
Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications a plusWillingness to work flexible hours when neededExcellent customer interface skillsGood interpersonal communication skillsUnderstanding of customer satisfaction principles and practicesAbility to work under pressureStrong communications skills, both written and oral
Client : TCS/PayPal
Job Description:
Roles & Responsibilities :Setup and configuration of all MAC OS systemSupport Macs, PCs, IOS devices, network equipment, and related peripheralsReceive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.Coordinate and prioritize daily team workload and first level technical escalationsFollow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentationCreate and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.Manage all IT equipment and application inventory, licensing, and asset trackingImaging and reimaging of MAC's Laptops to latest OS VersionDiagnosing and Troubleshooting MAC related OS and Hardware problemsStrong ability to interact with CustomersZero Touch IT - Self Device enablement through Windows Autopilot and JamF for MacStrong Troubleshooting of Mac Hardware or Software environmentsProactively monitors and reports performance and utilization of assigned technologiesDetermines migration and upgrade impacts and diagnose/resolve complex technology/application errorsTechnical Experience :
Strong communication skills, including the ability to be influential and persuasive with stakeholders.7 to 10 years of MAC specialistGood analytical and presentation skillsITIL V3 certified.Professional Attributes :
Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications a plusWillingness to work flexible hours when neededExcellent customer interface skillsGood interpersonal communication skillsUnderstanding of customer satisfaction principles and practicesAbility to work under pressureStrong communications skills, both written and oral