Insight Global
Service Desk Specialist
Insight Global, Norfolk, Virginia, United States, 23500
Insight Global is seeking a Service Desk Specialist to support a financial services company in Norfolk, VA. As a Service Desk Specialist, you may look forward to:Using automated tools to image workstations to departmental specificationsInstalling any client software or applications as neededPhysically moving each completed system to the assigned office locationMigration of user data, settings and applications from old hardware to new hardwareAssisting with the migration and integration of newly acquired companies into the organizationVerifying that uhave access to any network resources as requiredProviding basic instruction to user as neededRemoving and retiring old systems as requiredProviding updates for inventory controlsProviding antivirus management and supportInstalling, upgrading and troubleshooting all computer hardware and softwareSetting up and testing workstations, peripherals, and printers for Windows and/or MAC environmentsPerforming onsite analysis, diagnosis, and resolution of complex desktop problems for end uRecommending and implementing corrective solutions, including offsite repair for remote uImplementation of performance upgrades to computers, including the installation of CPUs, I/O and NIC modules, hard drives, RAM, etc.Updating and maintaining an inventory of all computers, monitors, keyboards, hard drives, modems, network cards, and other components and equipmentAccurately documenting instances of desktop equipment or component failure, repair, installation, and removalLogging all hours in time tracking system in order to assess workflow processPerforming other duties as assignedObey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Has working knowledge of Operating Systems - Windows XP/7, MAC OSHas proven ability to troubleshoot complex issues as they relate to Microsoft Desktop Operating SystemsHas at least 3 years in an IT support position (technical help desk/support center, end-user training, etc.) with at least 2 years in a formal help desk organizationHas a thorough understanding of PC hardware and OS architectureHas proven proficiency in using and supporting Microsoft Office productsHas experience using various types of remote control and call-tracking support toolsIs able to lift a minimum of 40lbs, which will be required for moving various types of hardware (laptops, desktops, monitors, etc.)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Has working knowledge of Operating Systems - Windows XP/7, MAC OSHas proven ability to troubleshoot complex issues as they relate to Microsoft Desktop Operating SystemsHas at least 3 years in an IT support position (technical help desk/support center, end-user training, etc.) with at least 2 years in a formal help desk organizationHas a thorough understanding of PC hardware and OS architectureHas proven proficiency in using and supporting Microsoft Office productsHas experience using various types of remote control and call-tracking support toolsIs able to lift a minimum of 40lbs, which will be required for moving various types of hardware (laptops, desktops, monitors, etc.)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.