TowneBank Mortgage
TowneBank Mortgage - On-site Service Desk Specialist I
TowneBank Mortgage, Norfolk, Virginia, United States, 23500
As a Service Desk Specialist, you may look forward to:Using automated tools to image workstations to departmental specificationsInstalling any client software or applications as neededPhysically moving each completed system to the assigned office locationMigration of user data, settings and applications from old hardware to new hardwareAssisting with the migration and integration of newly acquired companies into the organizationVerifying that users have access to any network resources as requiredProviding basic instruction to user as neededRemoving and retiring old systems as requiredProviding updates for inventory controlsProviding antivirus management and supportInstalling, upgrading and troubleshooting all computer hardware and softwareSetting up and testing workstations, peripherals, and printers for Windows and/or MAC environmentsPerforming onsite analysis, diagnosis, and resolution of complex desktop problems for end usersRecommending and implementing corrective solutions, including offsite repair for remote usersImplementation of performance upgrades to computers, including the installation of CPUs, I/O and NIC modules, hard drives, RAM, etc.Updating and maintaining an inventory of all computers, monitors, keyboards, hard drives, modems, network cards, and other components and equipmentAccurately documenting instances of desktop equipment or component failure, repair, installation, and removalLogging all hours in time tracking system in order to assess workflow processPerforming other duties as assignedObey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).You are a person that (required skills):
Is a team player who can also work independentlyIs able to interact effectively and professionally with all employees, staff and service providers and have a team player attitudeAre flexible with work hours as business needs ariseHas working knowledge of Operating Systems - Windows XP/7, MAC OSHas proven ability to troubleshoot complex issues as they relate to Microsoft Desktop Operating SystemsHas at least 3 years in an IT support position (technical help desk/support center, end-user training, etc.) with at least 2 years in a formal help desk organizationHas excellent oral and written communication skillsHas excellent listening and troubleshooting skillsIs committed to consistently providing superior customer serviceHas the ability to multi-task and prioritize workHas a thorough understanding of PC hardware and OS architectureHas proven proficiency in using and supporting Microsoft Office productsHas experience using various types of remote control and call-tracking support toolsIs able to lift a minimum of 40lbs, which will be required for moving various types of hardware (laptops, desktops, monitors, etc.)Physically you can anticipate to:
Express or exchange ideas by means of the spoken word via email and verballyExert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the timeHave close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentationNot substantially exposed to adverse environmental conditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Is a team player who can also work independentlyIs able to interact effectively and professionally with all employees, staff and service providers and have a team player attitudeAre flexible with work hours as business needs ariseHas working knowledge of Operating Systems - Windows XP/7, MAC OSHas proven ability to troubleshoot complex issues as they relate to Microsoft Desktop Operating SystemsHas at least 3 years in an IT support position (technical help desk/support center, end-user training, etc.) with at least 2 years in a formal help desk organizationHas excellent oral and written communication skillsHas excellent listening and troubleshooting skillsIs committed to consistently providing superior customer serviceHas the ability to multi-task and prioritize workHas a thorough understanding of PC hardware and OS architectureHas proven proficiency in using and supporting Microsoft Office productsHas experience using various types of remote control and call-tracking support toolsIs able to lift a minimum of 40lbs, which will be required for moving various types of hardware (laptops, desktops, monitors, etc.)Physically you can anticipate to:
Express or exchange ideas by means of the spoken word via email and verballyExert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the timeHave close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentationNot substantially exposed to adverse environmental conditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)