Polyglass USA
Administrative Assistant
Polyglass USA, Deerfield Beach, Florida, United States, 33441
Job Description
Polyglass USA, Inc. , a premiere roofing materials manufacturer, has an opening for aTechnical Services Administrative Assistant located at our Deerfield Beach, FL facility. This position is responsible for answering basic Technical Services phone inquiries and assisting representatives and customers, supporting activities of the National Technical Services Manager, Warranty Supervisor, Technical Administrator and various Technical Services Representatives. Preparation and distribution of customized master documents to fit conditions. Prepare letters for representatives and customers under the direction of the supervisor. Schedule and manage Technical Services group teleconference meetings. Assist the Warranty Supervisor in the management and process all warranty investigation reports and other claims against active manufacturer's warranties. Other non-specific activities or duties as directed by the Technical Services Manager or Warranty Supervisor. Position is considered Non-Exempt.
What You Get To Do:Organize, Coordinate and Support as required activities of the Technical Services Department, Warranty Department and Warranty Claims activities.Coordinate and maintain working knowledge of Technical Services Representatives schedules via the group's public calendar and update activities to direct and indirect reporting as required.Identify work procedures in a priority manner, prioritize workflow, and communicate priorities effectively in regard to functions of the Technical Department and personnel support as part of this position.Speak with customers concerning a variety of issues and provide assistance or referrals as needed.Enter and track information to Warranty and Product Claims Data Bases.Actively assist in continuous improvement activities and offer positive suggestions for improvements and innovations.Professionally answer queries providing solutions or direction to other Polyglass personnel to solutions.Work proactively to promote teamwork at all levels of the Company.Manage resources to execute assigned programs.Communicate with co-workers, management, staff, customers, and others in a courteous and professional manner.Respond promptly when returning telephone calls and replying to correspondence, faxes, and emails.Promote health, safety, and environmental regulations by ensuring that standards, policies, and procedures are adhered to in compliance with corporate, federal, state, and local requirements.Act, dress, and behave in a professional manner to reflect a positive image of the company.Be a self-starter and work independently.Use logic and reason in dealing with problems.Adjust to changing variables in the workplace.Engage others in constructive debate to explore alternative actions.Reach agreements with others while maintaining perspective regarding longer term relationships.Communicate effectively and concisely in oral and written messages.Ability to be persistent when accomplishing a task or assignment.Work harmoniously and with tact and diplomacy in dealing with a broad range of people, especially in difficult situations.Effectively plan and organize work to get efficient and effective results.Accept the responsibilities and obligations of the job and the consequences of one's actions.Act as a formal or informal leader in the achievement of group targets.Operate pro-actively, anticipating possible problems, opportunities, and challenges.Handle complex situations and assignments.Manage multiple projects and achieve desired results efficiently and on time.Prepare and organize technical documents and company correspondence in a concise, clear, and timely manner.Ability to be flexible and manage many assignments or projects at the same time.Periodic travel as required of the job.Perform other duties as required.What We Look For:
This position requires the ability to work with a desktop and/or personal laptop in a Windows environment.Requires proficiency in Microsoft Word, Excel, Outlook, PowerPoint.Willingness to learn and use Microsoft Access.Experience with Web based applications required.Requires a High School diploma or equivalent.Requires a valid driver's license and a good driving record.Periodic daily local and/or overnight travel may be required.Daily attendance at the work office is required
Polyglass USA, Inc. , a premiere roofing materials manufacturer, has an opening for aTechnical Services Administrative Assistant located at our Deerfield Beach, FL facility. This position is responsible for answering basic Technical Services phone inquiries and assisting representatives and customers, supporting activities of the National Technical Services Manager, Warranty Supervisor, Technical Administrator and various Technical Services Representatives. Preparation and distribution of customized master documents to fit conditions. Prepare letters for representatives and customers under the direction of the supervisor. Schedule and manage Technical Services group teleconference meetings. Assist the Warranty Supervisor in the management and process all warranty investigation reports and other claims against active manufacturer's warranties. Other non-specific activities or duties as directed by the Technical Services Manager or Warranty Supervisor. Position is considered Non-Exempt.
What You Get To Do:Organize, Coordinate and Support as required activities of the Technical Services Department, Warranty Department and Warranty Claims activities.Coordinate and maintain working knowledge of Technical Services Representatives schedules via the group's public calendar and update activities to direct and indirect reporting as required.Identify work procedures in a priority manner, prioritize workflow, and communicate priorities effectively in regard to functions of the Technical Department and personnel support as part of this position.Speak with customers concerning a variety of issues and provide assistance or referrals as needed.Enter and track information to Warranty and Product Claims Data Bases.Actively assist in continuous improvement activities and offer positive suggestions for improvements and innovations.Professionally answer queries providing solutions or direction to other Polyglass personnel to solutions.Work proactively to promote teamwork at all levels of the Company.Manage resources to execute assigned programs.Communicate with co-workers, management, staff, customers, and others in a courteous and professional manner.Respond promptly when returning telephone calls and replying to correspondence, faxes, and emails.Promote health, safety, and environmental regulations by ensuring that standards, policies, and procedures are adhered to in compliance with corporate, federal, state, and local requirements.Act, dress, and behave in a professional manner to reflect a positive image of the company.Be a self-starter and work independently.Use logic and reason in dealing with problems.Adjust to changing variables in the workplace.Engage others in constructive debate to explore alternative actions.Reach agreements with others while maintaining perspective regarding longer term relationships.Communicate effectively and concisely in oral and written messages.Ability to be persistent when accomplishing a task or assignment.Work harmoniously and with tact and diplomacy in dealing with a broad range of people, especially in difficult situations.Effectively plan and organize work to get efficient and effective results.Accept the responsibilities and obligations of the job and the consequences of one's actions.Act as a formal or informal leader in the achievement of group targets.Operate pro-actively, anticipating possible problems, opportunities, and challenges.Handle complex situations and assignments.Manage multiple projects and achieve desired results efficiently and on time.Prepare and organize technical documents and company correspondence in a concise, clear, and timely manner.Ability to be flexible and manage many assignments or projects at the same time.Periodic travel as required of the job.Perform other duties as required.What We Look For:
This position requires the ability to work with a desktop and/or personal laptop in a Windows environment.Requires proficiency in Microsoft Word, Excel, Outlook, PowerPoint.Willingness to learn and use Microsoft Access.Experience with Web based applications required.Requires a High School diploma or equivalent.Requires a valid driver's license and a good driving record.Periodic daily local and/or overnight travel may be required.Daily attendance at the work office is required