Ciber
Senior SQL/TSQL Developer
Ciber, Dearborn, Michigan, United States, 48120
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts.You'll join successful teams contributing to our clients' success.You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Job Description:
The Center Unified Intelligence Center (CUIC) team is responsible for supporting centers globally. We focus on implementing the next generation of Contact Center Voice solutions that will deliver enhanced value to our customers, dealers, and business partners, and provide superior customer experience. Our team is a Product Driven Organization (PDO) utilizing Agile processes to deliver value, meet goals and objectives. We are looking for a talented and experienced Database and Reporting Developer for the CUIC Team. The CUIC team supports the Contact Center's reporting and intelligence processes through the Cisco Unified Intelligence Center and Google Cloud Platform. The Database and Reports Developer is responsible for providing solution options for business requests, supporting the existing Contact Center platform and dependent components, and assisting Contact Center's business processes. We are looking for a Database and Reports Developer to join the experienced, highly skilled, 3-person US-based team supporting the Cisco Unified Intelligence Center for the global enterprise contact center.
Skills Required:
Must have experience as a Microsoft SQL/TSQL developer.Must have strong experience in Database design and report development.Must understand complex SQL queries for relational databases.Must have the ability to develop ad hoc queries to isolate problemsSkills Preferred:
Nice to have experience with IBM Informix, GCP (Big Query, Cloud Spanner)Nice to have database administration experience with jobs, stored procedures, link servers, and password managementNice to have knowledge of call center business processes and customer call flow interactionsNice to have a conceptual understanding of Cisco voice networking.Nice to have knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices, IT Service ManagementExperience Required:
5 Years working in-depth with the Cisco Unified Intelligence Center (CUIC) tool; 10+ years preferredEducation Required:
Must have a degree in Computer Science, Engineering, or a related subject or equivalent experience; Bachelor's Degree preferred.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Job Description:
The Center Unified Intelligence Center (CUIC) team is responsible for supporting centers globally. We focus on implementing the next generation of Contact Center Voice solutions that will deliver enhanced value to our customers, dealers, and business partners, and provide superior customer experience. Our team is a Product Driven Organization (PDO) utilizing Agile processes to deliver value, meet goals and objectives. We are looking for a talented and experienced Database and Reporting Developer for the CUIC Team. The CUIC team supports the Contact Center's reporting and intelligence processes through the Cisco Unified Intelligence Center and Google Cloud Platform. The Database and Reports Developer is responsible for providing solution options for business requests, supporting the existing Contact Center platform and dependent components, and assisting Contact Center's business processes. We are looking for a Database and Reports Developer to join the experienced, highly skilled, 3-person US-based team supporting the Cisco Unified Intelligence Center for the global enterprise contact center.
Skills Required:
Must have experience as a Microsoft SQL/TSQL developer.Must have strong experience in Database design and report development.Must understand complex SQL queries for relational databases.Must have the ability to develop ad hoc queries to isolate problemsSkills Preferred:
Nice to have experience with IBM Informix, GCP (Big Query, Cloud Spanner)Nice to have database administration experience with jobs, stored procedures, link servers, and password managementNice to have knowledge of call center business processes and customer call flow interactionsNice to have a conceptual understanding of Cisco voice networking.Nice to have knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices, IT Service ManagementExperience Required:
5 Years working in-depth with the Cisco Unified Intelligence Center (CUIC) tool; 10+ years preferredEducation Required:
Must have a degree in Computer Science, Engineering, or a related subject or equivalent experience; Bachelor's Degree preferred.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.