Altec Industries, Inc.
Customer Service Representative CA
Altec Industries, Inc., Dixon, California, United States,
Why Join Altec?
If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we're the ideal place for you to grow your career.
Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world.
Our auction subsidiary, JJ Kane, currently has an opening for a
Customer Service Representative
at our Dixon, CA office.
The ideal candidate will have a strong focus on Customer Satisfaction, working to ensure our outside customers, vendors, consignors, buyers, suppliers, as well as internal customers are happy with our results.
JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more! We encourage you to check out our company websites to explore our company's strong history. Please go to
www.altec.com , and
www.jjkane.com to learn more.
Major Responsibilities May Include:
Interacts directly with customers in a professional mannerHandles timed auction payouts, interacting with consignors and buyersAuthorizes purchase orders for Service Centers and other SuppliersHandles AP review for timed auction invoicesReview photos from Service Centers and third-party holding yardsAudit items and funnel to correct workflow statusDemonstrates consistent progress towards proficiency in areas of training (defined by training objectives document)Attends classroom and online training sessions to enhance skills and build knowledgeWork with Managers to:
Create and maintain streamline processes to record lot issues from buyers for reviewCreate and maintain database to track lot issues after the sale to improve qualityCreate and maintain database to track refund issues
Participates in continuous improvement events when requestedAll other duties as assigned
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
Pay Range for the position $47,000 to $65,000
Education, Experience and Skills Required:
High School Diploma or GED requiredBachelor’s Degree preferredBilingual - English/Spanish a bonusA minimum of three years of experience in customer service, sales or marketingBachelor’s Degree will be considered in lieu of 2 years of experienceBilingual and able to read, write and speak Spanish proficiently preferredTitle experience preferredPC Skills using spreadsheets, word processing, and other office management applications requiredExcellent written and verbal communication skillsMust be able to work independently to manage their time and tasksMechanical aptitude, product or industry knowledge preferredMust demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality workDemonstrated Customer and People SkillsMust be able to work in a team environment
ALTEC VALUES
• Customer first • Enjoyment of work • Family • Financial stability • Integrity
• People are our greatest strength • Quality • Spiritual development • Teamwork
Benefits
Among our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altec’s benefits package are listed below.
Learn more by visiting
Compensation & Benefits – Altec Inc
Medical, Dental, and Vision Health Care PlansRetirement Savings Plan – Traditional 401(k) or Roth 401(k)Tuition Reimbursement ProgramCompany Holidays, Paid Vacation, and Vacation PurchaseCompany Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)Personal and Professional Learning/Development OpportunitiesPlus more!
Altec’s values-based culture provides opportunities for associates to have a fulfilling professional career while maintaining a
work-life balance and
consistent work schedule .
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we're the ideal place for you to grow your career.
Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world.
Our auction subsidiary, JJ Kane, currently has an opening for a
Customer Service Representative
at our Dixon, CA office.
The ideal candidate will have a strong focus on Customer Satisfaction, working to ensure our outside customers, vendors, consignors, buyers, suppliers, as well as internal customers are happy with our results.
JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more! We encourage you to check out our company websites to explore our company's strong history. Please go to
www.altec.com , and
www.jjkane.com to learn more.
Major Responsibilities May Include:
Interacts directly with customers in a professional mannerHandles timed auction payouts, interacting with consignors and buyersAuthorizes purchase orders for Service Centers and other SuppliersHandles AP review for timed auction invoicesReview photos from Service Centers and third-party holding yardsAudit items and funnel to correct workflow statusDemonstrates consistent progress towards proficiency in areas of training (defined by training objectives document)Attends classroom and online training sessions to enhance skills and build knowledgeWork with Managers to:
Create and maintain streamline processes to record lot issues from buyers for reviewCreate and maintain database to track lot issues after the sale to improve qualityCreate and maintain database to track refund issues
Participates in continuous improvement events when requestedAll other duties as assigned
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
Pay Range for the position $47,000 to $65,000
Education, Experience and Skills Required:
High School Diploma or GED requiredBachelor’s Degree preferredBilingual - English/Spanish a bonusA minimum of three years of experience in customer service, sales or marketingBachelor’s Degree will be considered in lieu of 2 years of experienceBilingual and able to read, write and speak Spanish proficiently preferredTitle experience preferredPC Skills using spreadsheets, word processing, and other office management applications requiredExcellent written and verbal communication skillsMust be able to work independently to manage their time and tasksMechanical aptitude, product or industry knowledge preferredMust demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality workDemonstrated Customer and People SkillsMust be able to work in a team environment
ALTEC VALUES
• Customer first • Enjoyment of work • Family • Financial stability • Integrity
• People are our greatest strength • Quality • Spiritual development • Teamwork
Benefits
Among our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altec’s benefits package are listed below.
Learn more by visiting
Compensation & Benefits – Altec Inc
Medical, Dental, and Vision Health Care PlansRetirement Savings Plan – Traditional 401(k) or Roth 401(k)Tuition Reimbursement ProgramCompany Holidays, Paid Vacation, and Vacation PurchaseCompany Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)Personal and Professional Learning/Development OpportunitiesPlus more!
Altec’s values-based culture provides opportunities for associates to have a fulfilling professional career while maintaining a
work-life balance and
consistent work schedule .
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.