eXcell
IT Support Technician
eXcell, Lincoln, Nebraska, United States, 68502
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the
eX
cell
team.
Our client has a brand new opportunity for a qualified
IT Support Technician
to join their team
onsite
in Lincoln, NE.
Duties and Responsibilities:Responsible for IT End User support
Provide direction and support, and service a variety of operating systems and proprietary and standard shrink-wrapped software
Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware / software installations and desktop support
Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair
Assist with design, build, test and deployment of corporate and site-specific PC images
Maintain support duties through an online ticket management system, updating the status of each ticket in the system, schedule and keep appointments with end users and keep users informed of the status of each problem through to problem resolution
Provide "how-to” support, problem solving, and training for office productivity tools to enable improved end user productivity
Strictly follow client defined Standard Operating Procedures (SOP's) and work instructions
Act as a second level support resource for those sites where no dedicated staff are on site, Attempt problem resolution remotely prior to dispatch of a technician
Understand and ensure systems are managed in compliance with client best practices
Conduct other reasonable duties as assigned
Skills and Qualifications:High school diploma required, post-secondary education in related field or equivalent work experience preferred
Minimum 2 to 3+ years of relevant experience in the IT technical support for desktops, and networks is a plus
General knowledge and experience with at least one desktop imaging software package preferred
General knowledge of TCP / IP networks and Windows server operating systems preferred
Excellent problem solving skills
Excellent customer relationship skills
Strong written and oral communications skills
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
eX
cell
™ Supports Equal Employment Opportunity**
eX
cell
™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.excell.com
.
eX
cell
team.
Our client has a brand new opportunity for a qualified
IT Support Technician
to join their team
onsite
in Lincoln, NE.
Duties and Responsibilities:Responsible for IT End User support
Provide direction and support, and service a variety of operating systems and proprietary and standard shrink-wrapped software
Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware / software installations and desktop support
Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair
Assist with design, build, test and deployment of corporate and site-specific PC images
Maintain support duties through an online ticket management system, updating the status of each ticket in the system, schedule and keep appointments with end users and keep users informed of the status of each problem through to problem resolution
Provide "how-to” support, problem solving, and training for office productivity tools to enable improved end user productivity
Strictly follow client defined Standard Operating Procedures (SOP's) and work instructions
Act as a second level support resource for those sites where no dedicated staff are on site, Attempt problem resolution remotely prior to dispatch of a technician
Understand and ensure systems are managed in compliance with client best practices
Conduct other reasonable duties as assigned
Skills and Qualifications:High school diploma required, post-secondary education in related field or equivalent work experience preferred
Minimum 2 to 3+ years of relevant experience in the IT technical support for desktops, and networks is a plus
General knowledge and experience with at least one desktop imaging software package preferred
General knowledge of TCP / IP networks and Windows server operating systems preferred
Excellent problem solving skills
Excellent customer relationship skills
Strong written and oral communications skills
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
eX
cell
™ Supports Equal Employment Opportunity**
eX
cell
™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.excell.com
.